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Domino's · 17 hours ago

Technology Ops Support I

Ann Arbor, MI

Full-time

Onsite

Mid Level

3+ years exp

Domino's Pizza is a leading technology-driven company in the food industry, focusing on enhancing online transactions and digital sales. The role involves supporting menu and coupon management, collaborating with various teams to ensure accurate deployment of offers and configurations for franchisee stores.

Restaurants

H1B Sponsor Likely

Responsibilities

Manage and deploy recommended offers to Domino’s corporate and franchise stores (50%)

Partner with Marketing and Analytics & Insights teams to align on proposed offer changes

Configure tailored offer portfolios for store deployment

Conduct thorough testing to ensure offer accuracy and quality standards

Ensure timely delivery of updates in accordance with established SLAs

Provide Menu Management configuration services for Domino’s franchisee stores (25%)

Ensure all franchisee requests are reviewed and scheduled

Communicate the scheduled updates with franchisee requestors to ensure all timelines are satisfied

Test all updates to ensure strict quality

Deliver all system controls upgrades in a timely fashion within customer requirements

Maintain and clear all requests daily from the Setup mailbox

Assist with Menu Management implementations requiring a large resource base

Identification and problem resolution for Menu Management data in the store community (15%)

Resolve franchisee issues to include food cost issues or menu changes

Compile franchisee quality metrics for management review

Test corrective actions prior to deployment of menu or inventory changes

Pulse new product assistance (10%)

Assist with new product deployment when required

Test the proposed fixes and new products for functionality

Supplement Deployment group when upgrading major version of POS system

Assist with any special deployment activities when required

Qualification

Windows technical supportMS SQL ScriptingTechnology deployment projectsQuality reportingCustomer serviceMS OfficeOral communicationWritten communication

Required

Three or more years supporting a Windows technical environment, remote retail system support, technology deployment projects, and Quality reporting

MS SQL Scripting, MS Office, and reporting skills

Ability to be on-call and handle off-hours support calls

Excellent customer service skills

Excellent oral and written communication

Preferred

Bachelor's degree in computer science or comparable experience

Benefits

Paid Holidays and Vacation

Medical, Dental & Vision benefits that start on the first day of employment

No-cost mental health support for employee and dependents

Childcare tuition discounts

No-cost fitness, nutrition, and wellness programs

Fertility benefits

Adoption assistance

401k matching contributions

15% off the purchase price of stock

Company bonus

Company

Domino's

Glassdoor3.5

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time.

Founded in 1960

Ann Arbor, MI, US

10001+ employees

https://biz.dominos.com/

H1B Sponsorship

Domino's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (43)

2024 (40)

2023 (34)

2022 (53)

2021 (42)

2020 (32)