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Optimum Healthcare IT · 1 day ago

Epic Application Analyst (Orders)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Optimum Healthcare IT is seeking an Epic Application Analyst (Orders) to provide advanced application support as part of their Managed Services program. This role focuses on complex incident resolution, build and configuration updates, and ensuring application data integrity.

Enterprise Resource Planning (ERP)Health CareInformation Technology

Growth Opportunities

Hiring Manager

Susan Duenkel

Responsibilities

Resolve escalated Priority 3 and 4 incidents and interface issues related to Orders

Execute break/fix changes, system testing, and quality assurance testing

Support application and interface maintenance, including updates, patches, and regulatory changes

Manage service requests, backlog tickets, and reporting as defined in scope

Collaborate with vendor support for issue resolution, updates, or enhancements

Maintain and update documentation including user guides, build specs, and functional design

Monitor and ensure application data quality and integrity

Perform root cause analysis and identify trends in incident and request volume

Provide knowledge transfer and mentorship to Tier 1 analysts

Qualification

Epic Orders CertificationEpic application supportApplication buildMaintenanceClinical Epic workflowsHIPAA complianceAnalytical skillsDocumentation skillsProblem-solving skillsCollaboration skills