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Chicken Salad Chick · 1 day ago

Franchise Business Consultant

Florida, United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

Chicken Salad Chick is a growing franchise focused on providing excellent support to their franchise owners. The Franchise Business Consultant will act as the primary liaison between the company and franchisees, guiding them in operational support, compliance, and overall success of their restaurants.

Food and BeverageRestaurants

Responsibilities

Develop and cultivate a favorable business relationship with the franchise owner as their primary contact and their store management team

Provide strategic operational support in the areas of guest service standards, product quality control, training, safety, sanitation and assists with new restaurant openings

Provide guidance and support to franchise management to protect the operating and financial interest of the franchise owner and the company

Conduct restaurant visitations to ensure compliance with Confidential Operations Manual. Areas evaluated will include guest service procedures, food preparation procedures, product specifications, marketing standards and packaging standards. Ensure physical facilities comply with company standards. Develop an action plan with franchise owner to address any compliance issues

Work with franchise owner to develop targeted programs using existing training and other materials

Be knowledgeable of the franchise agreement and manage to its opportunities by understanding, interpreting, upholding and enforcing compliance by all franchise owners specifications and contractual requirements

Conduct on-site educational workshops and training sessions for franchise groups

Communicate changes in the Company’s specifications and procedures

Act as liaison between master distributor and franchise owner and/or operators

Coordinate support from other departments to provide assistance to franchise owner

Complete a variety of administrative duties such as month end reports, new store follow-up, weekly expense reports, preparation of classes, etc

Assure that all company and governmental regulations are being observed

Maintain and safely operate company vehicle

Ensure promotions, special merchandising programs and advertising materials are presented in the restaurants according to company standards and local regulations. Ensure the completion of a quarterly trade area analysis by each GM and assists in the development of a quarterly strategic LRM plan with defined objectives and ROI on all activities

Qualification

P&L analysisMulti-Unit restaurant managementSales performance analysisOperational consultingMicrosoft Office SuiteCustomer service skillsLeadership skillsProblem resolution skillsWork ethicsCommunication skillsSelf-motivated

Required

Must understand and demonstrate ability to counsel franchise owner on: P&L analysis/problem solving, calculate ROI and breakeven, balance sheets, yield and food cost calculations, management of controllable expenditures, inventory control, labor management, cash controls and budgeting

Ability to effectively and professionally provide guidance and coaching to our franchise owners

Demonstrated track record of meeting operational goals, standards, building sales and profits

Must have the ability to determine expectations, measures effectiveness in processes, quality standards and commitments

Strong leadership skills; experience with development and coaching

Excellent customer service skills, ability to establish strong working relationships with internal and external partners

Excellent problem resolutions skills with the ability to resolve disputes and maintain relationships

Superior people skills; well-developed oral and written communication skills; strong listening and negotiation skills; dynamic presentation skills

Strong problem solving skills

Strong business math and accounting skills including ability to read financial statements

Self-motivated

High standard of work ethics

75% or greater overnight travel each month - usually by car or plane

Current, valid driver's license and exemplary driving record

Must be proficient with Microsoft Office Suite programs (Excel, Word and PowerPoint) as well as Outlook

Regular and reliable attendance and punctuality

Three to five years Multi-Unit restaurant management with prior individual restaurant management experience. Fast casual industry experience highly desired

Direct experience in analysis and management of sales performance required (individual or Multi-Unit restaurant operations)

Direct experience within branded franchising entity highly desirable

Direct experience with new restaurant opening activities required (construction, pre-opening, opening)

Direct restaurant franchise operational consulting experience highly desirable

Experience in ensuring operational effectiveness for Multi-Unit organizations

Must be able to stand and exert well-paced mobility including bending and stooping for the duration of the workday

Must be physically able to work at any duty station in the kitchen or service area when necessary

Ability to handle papers, picking up telephone, typing on a computer, etc

Ability to lift or carry 40 pounds

Ability to move freely throughout all areas of the restaurant and to use all utensils and restaurant equipment

Ability to travel to all franchise restaurant locations and to the corporate headquarters when necessary