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Franklin Fitch · 3 days ago

Technology Training Manager

Texas, United States

Full-time

Onsite

Senior Level

$195K/yr - $195K/yr

Franklin Fitch is a global professional services organization seeking an experienced Technology Training Manager to lead technology-focused learning programs in a legal environment. The role involves collaborating with various departments to integrate technology training into onboarding and professional development, while overseeing a distributed training team to ensure effective learning experiences.

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Hiring Manager

Thiru Anbarasan

Responsibilities

Build and execute a comprehensive technology training approach aligned with business priorities and legal practice needs

Develop role-based and practice-specific learning programs using a mix of instructor-led, virtual, and self-directed formats

Ensure technology training is integrated into onboarding and ongoing professional development initiatives

Monitor participation, learning effectiveness, and system adoption, providing data-driven insights to leadership

Evaluate and implement learning platforms, tools, and delivery methods to enhance engagement and scalability

Maintain compliance with continuing legal and professional education requirements, including tracking and documentation

Lead, mentor, and support a global team of technology trainers across multiple regions

Foster deep understanding of legal workflows and attorney use cases among training staff

Encourage continuous improvement in instructional design, facilitation skills, and legal technology expertise

Support performance management, hiring, development planning, and resource allocation

Collaborate with Learning & Development, Talent, IT, and practice leaders to align training with career pathways and competency frameworks

Contribute to firmwide initiatives where technology enablement and change management are critical

Create clear, effective communications that support system adoption and reinforce organizational culture

Maintain strong working knowledge of core legal and business applications, including document management, collaboration platforms, practice management tools, document review systems, and AI-enabled technologies

Oversee the creation and maintenance of learning materials such as job aids, guides, and digital resources

Ensure training programs remain current as systems and legal technology continue to evolve

Stay informed on trends in legal technology, learning design, and professional education requirements

Participate in relevant professional communities and industry forums

Uphold high standards related to confidentiality, information security, and professional conduct

Qualification

Technology trainingInstructional designLegal applicationsPeople leadershipProject managementClient-service mindsetCommunication skillsOrganizational skills

Required

Bachelor's degree required

Prior experience in a law firm or legal professional services environment is essential

Extensive experience in technology training, instructional design, and people leadership

Demonstrated success delivering technology-focused learning for attorneys and legal staff

Strong understanding of legal applications such as document management systems, productivity platforms, practice management tools, and emerging AI solutions

Experience building training programs across litigation, corporate, and intellectual property practices

Proven ability to lead distributed teams and ensure consistent delivery across regions

Strong communication, organizational, and project management skills

Client-service mindset with a practical, solutions-oriented approach

Willingness to travel and accommodate flexible schedules when needed