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NetSuite · 3 weeks ago

Fusion SaaS ERP Functional Lead

United States

Full-time

Remote

Senior Level

6+ years exp

NetSuite is seeking a Fusion SaaS ERP Functional Lead who will be responsible for providing excellence in customer service support. This role focuses on troubleshooting and resolving complex techno-functional issues while ensuring complete resolution of customer-reported problems.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests

The focus of this position is to provide customer service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer

The main role of a support engineer is to troubleshoot and resolve highly complex techno-functional problems

The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise