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Abode · 18 hours ago

Lead Desk Clerk

San Jose, CA

Full-time

Onsite

Senior Level

$26/hr - $28.60/hr

Abode is one of the largest nonprofits working to end homelessness in the Bay Area, and they are seeking a Lead Desk Clerk for their Parkmoor program in San Jose, CA. The Lead Desk Clerk is responsible for supporting the Property Manager, overseeing security personnel, and ensuring compliance with organizational policies while providing leadership and team building to the staff.

Non-profit Organization Management

Responsibilities

On-duty rest and meal periods are required

Monitor, record, follow-up and provide oversight of daily common area activities in order to maintain property security, including surveillance monitoring and regular property patrols

Maintain communication with security contract representatives as it pertains to changes, updates or needs related to contracted security personnel

Screen, document and record all visitors to confirm authorization on the property

Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures

Respond to property emergencies and incidents and escalate to the appropriate chain of command

Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following-up to ensure timely submission of security personnel submission of incident reports

Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management

Assist tenants in completing work orders, incident reports and filing complaints/grievances

Attend online and in-person training that are required for the position; this includes job-specific training and agency-wide training

Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety

Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions

Answer phones and operate the front desk phone system as needed. This position has an on-duty meal requirement that is paid for

As needed, provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests

Foster good staff relationships, cooperation, and teamwork between staff under his/her supervision as well as with others in the organization

Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner

Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs

Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property

Attend staff meetings and other property-related meetings as required

Other duties as assigned

Qualification

Supportive housing knowledgeLeadership skillsCommunication skillsOrganizational skillsProblem-solving skillsTime management skillsCultural humilityBasic math skillsMicrosoft Office proficiencyMobile device proficiencyInterpersonal skillsEmotional intelligenceTeamworkAttention to detailConfidentiality

Required

High school diploma or equivalent (GED) required

Must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the security/desk staff

Knowledge of supportive housing, interim housing, or housing first models

Excellent organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully under stressful situations

Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required

Excellent verbal & written communication in English, organizational, and time management skills

Strong analytical and problem-solving skills with meticulous attention to detail

Ability to analyze and prioritize complex situations, exercise good judgment and problem-solve while completing required duties

Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties

Ability to understand changes in policy, methods, operations, etc. as they apply to the position

Ability to work well independently and collaboratively with teams

Knowledge of supportive housing, interim housing, or housing first models

Excellent interpersonal, organizational, de-escalation and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully under stressful situations

Proficiency in Microsoft Office programs, systems, and platforms

Ability to learn and use required mobile devices and business-related applications

Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts

Benefits

100% paid health, vision, and dental options

19 PTO days & 12 Holidays per year

Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more

3% retirement match/contribution

Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events

Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

Company

Abode

Abode's mission is to end homelessness by assisting low-income, un-housed people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Founded in 1989