Customer Service Representative (Florida) Military-Affiliated (Veterans) jobs in United States
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Northwell Health · 1 day ago

Customer Service Representative (Florida) Military-Affiliated (Veterans)

positionJacksonville, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$35K/yr - $52K/yr

Northwell Health is a health system that manages patient calls to their enterprise-wide centralized call center. The role involves assisting with appointment scheduling, messaging physicians, and supporting patient navigation to ensure satisfaction and resolve issues.

ConsultingHealth CareHealth DiagnosticsMedicalPublishing
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H1B Sponsor Likelynote

Responsibilities

Manages patient calls to the Health System's enterprise-wide centralized call center
Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.), and patient navigation to support Health System goals
Fulfills patient needs, resolves issues, and ensures patient satisfaction

Qualification

Appointment SchedulingPatient NavigationIssue ResolutionCall Center ManagementProblem-SolvingPatient FocusCommunicationInterpersonal SkillsCustomer Service

Required

Manages patient calls to the Health System's enterprise-wide centralized call center
Assists with appointment scheduling
Messages physicians (test results, clinical advice, medication request, etc.)
Patient navigation to support Health System goals
Fulfills patient needs
Resolves issues
Ensures patient satisfaction

Company

Northwell Health

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Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
dateFounded in 1997
location
Manhasset, New York, USA
people-size10001+ employees
web-link
https://feinstein.northwell.edu/

H1B Sponsorship

Northwell Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (18)
2020 (13)

Funding

Current Stage
Late Stage
Total Funding
$58.3M
Key Investors
National Institute of Mental HealthNational Human Genome Research InstituteBreakthrough Discoveries
2025-12-02Grant· $4M
2025-10-23Grant· $3.2M
2025-06-16Grant· $2.3M

Leadership Team

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Michael Dowling
President and CEO
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Nick Stefanizzi
Chief Executive Officer at Northwell Direct
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Recent News

Morningstar.com
Feinstein Institutes’ Researchers Develop Promising Therapeutic for Sepsis-Induced Acute Lung Injury
2025-12-15
Business Wire
Northwell Health’s Feinstein Institutes’ Dr. Kevin J. Tracey Elected to National Academy of Inventors’ 2025 Class of Fellows
2025-12-11
Business Wire
Feinstein Institutes’ Research Pinpoints Core Cause of Vascular Cognitive Impairment, Unlocking New Therapeutic Avenues for Cognitive Decline
2025-12-05
Company data provided by crunchbase