Agent Advisor, Onboarding jobs in United States
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SERHANT. · 1 day ago

Agent Advisor, Onboarding

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date1+ years exp

SERHANT. is the most followed real estate brand in the world, revolutionizing the traditional brokerage model through media and technology. The Agent Advisor, Onboarding role is crucial in welcoming and guiding new agents through the onboarding process, ensuring they effectively adopt the tools and services necessary for success.

Real Estate

Responsibilities

Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience
Lead weekly group onboarding sessions for new agent cohorts
Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance
Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones
Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues
Support faster agent proficiency by encouraging early and effective adoption of key tools and systems
Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations
Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities
Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support
Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds
Deliver outstanding customer service to create a welcoming and empowering experience for new agents
Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks
Participate in department meetings and cross-functional collaboration efforts to continuously improve the onboarding process

Qualification

Customer success experienceExperience leading training sessionsCRM proficiencyReal estate experienceAI-driven tools proficiencyMultitasking abilityAccountabilityTechnology enthusiasmCommunication skillsOrganizational skills

Required

1–3 years of experience in customer success, onboarding, training, or administrative support; real estate experience a plus
Experience leading small groups or training sessions in a remote environment
Strong communication skills with the ability to clearly explain systems and processes
Comfort with using CRMs, digital platforms, and AI-driven tools in a fast-paced environment
Strong organizational skills with a proactive mindset and attention to detail
Comfortable managing multiple agent relationships and follow-ups concurrently
Experience working remotely and independently while remaining highly collaborative
Available to work full-time, 40 hours per week, Monday–Friday, 9AM–5P to support SERHANT. markets

Company

SERHANT.

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SERHANT. is the most followed real estate brand in the world.
dateFounded in 2020
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.serhant.com

Funding

Current Stage
Growth Stage
Total Funding
$45M
Key Investors
Camber Creek
2024-12-02Seed· $45M

Leadership Team

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Ryan Serhant
Founder & CEO
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Deborah Hauser
Regional Managing Director, Serhant
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Recent News

EIN Presswire
Luxury Real Estate Agent Nathan Strager Selected to Lead Serhant Las Vegas
2026-01-07
prnasia.com
BROOKLYN'S WILLIAMSBURG IS NEW YORK'S FASTEST-GROWING LUXURY MARKET
2025-12-17
Inman
Meet the SERHANT. agents on 'Owning Manhattan' Season 2
2025-12-08
Company data provided by crunchbase