Apply on Employer Site

Payoneer · 1 day ago

Enterprise Client Success Manager

New York, NY

Full-time

Hybrid

Senior Level

$195K/yr - $205K/yr

5+ years exp

Payoneer is a global financial platform founded in 2005 that connects underserved businesses to the global economy. They are seeking an Enterprise Client Success Manager to manage relationships with their largest clients, driving growth and ensuring clients realize the value of Payoneer's payment solutions.

B2BFinanceFinTechPayments

Responsibilities

Manage Payoneer's Enterprise client relationships at the senior level through understanding clients' business, industry, payment needs & flows, growth opportunities

Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client's strategic initiatives and decision-making process

Develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. gig economy, social platform, eCommerce, freelancer, content distribution, and others)

Develop and drive the overall long-term strategy for accounts, aligned to customer business objectives, while prioritizing cross and up sell opportunities

Negotiate commercial & contractual terms, contract renewals, and work collaboratively with key internal stakeholders to execute on revenue goals and growth objectives

Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client

Conduct regular business reviews with clients to establish growth goals, and track performance against jointly agreed objectives

Display accountability, adaptability, helpfulness, and focus to better support our clients to maintain client health

Qualification

Client relationship managementData-driven decision makingCommercial negotiationEcommerce knowledgeAnalytical problem solvingCommunicationTeam orientedAdaptability

Required

Bachelor's degree in related fields

5 years of experience in a client-facing role in high growth technology firms, ecommerce/payments firms, fintech space or in a financial institution

Successful track records of achieving commercial targets

Data-driven and analytical mindset

Analytical problem solver, customer obsessed, team oriented

Excellent communication and presentation skills, both in person and over the phone in English

Ability to work with global cross functional teams including sales/BD, finance, marketing, risk, customer care, legal, product, professional services, and compliance

Work autonomously to own all aspects of the client relationship and be the client's advocate within Payoneer

Willingness to travel