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Citizens · 18 hours ago

Enterprise Digital Content and Social Partner

Boston, MA

Full-time

Hybrid

Mid Level

$75K/yr - $100K/yr

3+ years exp

Citizens is a company focused on customer-centric culture and community support. They are seeking an Enterprise Digital Content and Social Partner to manage content and social initiatives, driving awareness and engagement across their Commercial line of business.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Support the management of content and social media campaigns—from brief creation and kickoff to execution and reporting

Collaborate with content strategists, designers, and copywriters to develop and schedule posts across LinkedIn, Meta, and other platforms

Maintain and align multiple editorial calendars across business lines, ensuring consistency and strategic timing

Maintaining brand consistency, accuracy, and proofing of assets before launch

Serve as the primary liaison between internal teams and external agency partners, ensuring alignment on goals, timelines, and deliverables

Monitor campaign performance using analytics tools, generate insights, and recommend optimizations

Support employee advocacy and social selling programs, including training and platform management

Stay current on social media trends, platform updates, and best practices to inform strategy and innovation

Additional requests assigned by my manager

Qualification

Content MarketingSocial Media ManagementDigital MarketingSocial Media AnalyticsProject ManagementCommunication SkillsOrganizational SkillsCross-functional Collaboration

Required

3–5 years of experience in content marketing, social media management, digital marketing, or project/account management

Strong understanding of social media platforms, especially LinkedIn and Meta

Excellent organizational and communication skills

Experience collaborating cross-functional teams and external partners

Proficiency in project management tools and social media analytics platforms

Ability to thrive in a fast-paced, deadline-driven environment

Preferred

Experience in banking and/or financial services content, social media, and digital strategy is strongly preferred

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees