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McFadyen Digital · 15 hours ago

Director of Client Services

Vienna, VA

Full-time

Hybrid

Director/Executive

15+ years exp

McFadyen Digital is a leading global ecommerce advisor and implementor. As the Director of Client Services, you will be the strategic liaison for clients, promoting innovative work and ensuring strong partnerships while driving revenue growth and executing client service programs.

E-CommerceInformation ServicesInformation Technology

Growth Opportunities

Responsibilities

Generate profitable revenue for the company

Develop and execute the company's Client Service Program in alignment with business goals and objectives

Become a valued contributor and resource to the client by learning their business, providing relevant advice and value

Learn client organizations and identify where spend and budgets are within the account; then identify, pursue, engage and grow new sponsor relationships to continually grow accounts year over year

Collaborate with delivery team on developing new offerings in line with clients’ needs

Serve as the primary point of contact for client account matters with internal and external stakeholders

Manage all contracting processes for new SOW’s, renewals, and change orders

Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients

Coordinate and drive sales effort with internal teams for existing account sales

Adhere to sales processes and document notes and progress in CRM

Keep abreast of industry best practices and trends

Continuously improve through coaching and self-feedback

Foster a community amongst accounts to learn from one another, including brokering conversations between accounts

Qualification

Client Services LeadershipRevenue Growth StrategyECommerce Platforms ExperienceDigital Marketing TechnologyCRM ProficiencyCommunication SkillsOrganizational SkillsTeam PlayerAttention to DetailAdaptabilityInterpersonal SkillsStrategic Thinking

Required

Bachelor's degree in business, marketing, or a related field

Demonstrated ability to drive revenue growth

Excellent leadership, communication, and interpersonal skills

Ability to be both strategic and tactical; see the forest and the trees, and what's beyond

Possess innovative, creative, and entrepreneurial mindset

Strong time management, organizational skills, attention to detail, communication and interpersonal skills are required

Proven ability to effectively interact with and forge relationships with employees, customers and partners at all levels of the organization and in the market

Must be a team player, able to meet strict deadlines, work with minimal supervision, but be accountable for results

Experience working in a fast paced, ever-changing environment

Experience working with eCommerce or Marketplace platforms like Oracle Commerce / ATG / Endeca, Magento Commerce, Salesforce Commerce Cloud / DemandWare, SAP Hybris, IBM WebSphere Commerce, Mirakl, Channel Advisor etc. a must

Highly skilled in MS Office (PPT, Word, and Excel)

Preferred

Experience working with related technologies such as PIM, CPQ, CMS, Search and Navigation, Headless Technologies, BI Platforms, ERP, Call Center, OMS etc a big plus

Experience working with digital marketing technology / marketing automation tools like Oracle Eloqua, Responsys, BlueKai, Maxymiser, Marketo, Hubspot, Pardot, ExactTarget, DotMailer, Mailchimp, etc. and related services a plus

Experience representing marketing agency services including content marketing, email marketing, conversion funnel optimization, search engine optimization, design services, production services, web design and production, and other services are a plus

Experience with large systems integrators / consultancies / agencies a plus: Accenture, Deloitte, Publicis Sapient, PwC, EY, KPMG, Infosys, Cognizant, TCS, Wipro, IBM, HCL, KPS, CGI, DMI, EPAM, BORN, Gorilla, LiveArea, OSF Digital, Omnicom, WPP, DCX, Atos, ThoughtWorks, dentsu, Merkle, AKQA, Atos, Astound, MindCurv, MindTree, Perficient, Acumen Solutions, Bounteous, MRM, Valtech, Mastek, Tech Mahindra, Wunderman Thompson, Capgemini, McKinsey, BCG, Kearney, Roland Berger, or Bain