EBG ยท 1 day ago
Cruise Operations Coordinator
Orlando, FL
Full-time
Hybrid
New Grad, Entry LevelEBG is an e-commerce solutions provider specializing in travel and entertainment. The Cruise Operations Coordinator plays a key role in supporting Cruise Operations by managing booking processes and ensuring a seamless customer journey while collaborating with teams to enhance experiences.
E-Commerce
Responsibilities
Manage the fulfillment of onboard credits and gifts to ensure timely delivery and uphold guest value propositions
Maintain accurate, detailed spreadsheets and records
Collaborate with Team Leads as needed to support operational goals
Handle guest issues and escalations with professionalism and efficiency
Perform work effectively in both remote and in-office environments
Provide outstanding customer service to all guests and clients, both internal and external
Deliver professional written and verbal support to guests and partners
Support management in coordinating crew meetings with Cruise Partners
Assist in the preparation and distribution of updates, training materials, and team activities
Make and receive phone calls on recorded lines in accordance with company policy
Perform additional duties as assigned
Qualification
Required
Experience working with management software for tickets or customer information (such as JIRA or Zendesk or other CRMs)
Excellent customer service and client relationship management skills
Strong problem-solving abilities with attention to detail
Intermediate proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Demonstrated passion for travel and entertainment
High energy with the ability to work independently, stay focused on goals, and manage priorities effectively
Strong professional communication skills, both written and verbal
Ability to multitask, collaborate as a team player, and maintain strong organizational skills
Relevant experience in events, hospitality, attractions, box office operations, yield management, technical operations, or data analysis
Adaptable to change with a positive, can-do attitude
Preferred
Experience working for a travel agency is a plus
Benefits
Medical, Dental & Vision
401k Match
Short Term Disability, Long Term Disability (Company Paid)
Company Paid Basic Life and AD&D
Additional Voluntary Benefits
Flexible Work Arrangements
3 Weeks of PTO + 5 Personal Days
Paid Holiday Break from Christmas to New Year
Paid Holidays
Fitness Reimbursement Program
Annual Day of Giving
Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!
Company
EBG
EBG specializes in travel and entertainment and offers other retail products and services, voluntary benefits, and insurance.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert J. Riesenberg
CFO
Recent News
2025-04-04
Morningstar, Inc.
2025-02-26
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