Werfen North America · 1 day ago
Field Service Engineer II: Buffalo, NY or Rochester, NY
Rochester, NY
Full-time
Onsite
Mid Level
$80K/yr - $99K/yr
3+ years expWerfen North America is a growing, family-owned company specializing in diagnostics. They are seeking a Field Service Engineer II to build and maintain customer relationships while performing installations, repairs, and maintenance on complex instrumentation and systems.
Health CareManufacturing
Responsibilities
Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems
Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action
Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention. Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up
Escalates and communicates unresolved technical issues
Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems
Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations
Promotes service contracts and follows-up on service contract renewal through customer relationships
Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate
Responsible for accurately documenting service activities performed in a customer service report in a timely manner
Responsible for the oversight and accuracy of assigned Service Inventory
Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting
Performs other duties and responsibilities as assigned by the Area Service Manager
Qualification
Required
Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered
Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing)
Ability to participate in rotational on-call coverage to provide support as required
Ability to work extended and flexible workdays to ensure customer interactions are resolved
Ability to lift up to 50 lbs
Up to 90% travel to cover assigned territory
Up to 30% of overnight travel
Valid driver's license required
Strong Organizational and Time Management Skills
Ability to Triage & Prioritize
Work Under Pressure
Exercise Good Judgement
Ability to communicate effectively to/with a variety of audiences: customers, peers, management
Technically and process oriented
Ability to work independently, managing assigned territory with minimal direction to achieve daily goals
Ability to work in a team environment, collaborate with colleagues to achieve Area(s) and National goals
Preferred
Working knowledge of personal computers and Windows Operating systems; legacy up to current version preferred
Working knowledge of Lab Information Systems and computer network connectivity a plus
Working knowledge of Microsoft Office 365 preferred
Benefits
Generous Base Salary + Incentive Compensation
Company Vehicle with Personal Use Allowance
Phone & Internet Reimbursement
8% 401k Match (dollar for dollar!)
Comprehensive Health Care Benefits
Company paid Life Insurance
Flexible Spending Account (FSA)
Tuition Reimbursement
Talk to your recruiter for full offerings!
Company
Werfen North America
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.
Founded in 1959Bedford, Massachusetts, USA
1001-5000 employees
H1B Sponsorship
Werfen North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (12)
2023 (10)
2022 (2)
2021 (11)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Giovanni Russi
Chief Operating Officer
Dominique J.
Human Resources Business Partner
Recent News
2025-07-19
2025-05-17
2025-04-04
Company data provided by crunchbase