CEDAR CREST DAIRY, INC. · 16 hours ago
Customer Service/Order Entry Supervisor
Hudsonville, MI
Full-time
Onsite
Mid, Senior Level
$65K/yr - $65K/yr
3+ years expCedar Crest Dairy Inc is a family-owned business that has been serving the West Michigan community since 1978. The Customer Service / Order Entry Supervisor is a hands-on leader responsible for supervising the customer service and order entry team to ensure accurate order processing and high service levels while collaborating with cross-functional teams.
Food and BeverageFood DeliveryWholesale
Responsibilities
Supervise, coach, and develop a team of customer service and order entry representatives
Oversee daily order entry operations to ensure accuracy, timeliness, and compliance with cut-off times
Monitor workload, staffing levels, and priorities to meet service and order deadlines
Serve as the escalation point for customer concerns, order discrepancies, shortages, substitutions, and delivery issues
Review and approve order corrections, credits, and adjustments in accordance with company policies
Partner closely with sales, warehouse, transportation, and inventory teams to ensure accurate fulfillment and on-time delivery
Establish and track service levels and standards, productivity goals order accuracy, service standards and customer satisfaction metrics
Provide regular feedback and ongoing coaching for team members to support employee development
Identify and implement process improvements to increase accuracy, efficiency, and customer satisfaction
Ensure team compliance with company policies, procedures, and service standards
Support the launch and adoption of new applications and technologies, including AI-driven tools and other innovative advancements
Qualification
Required
High School Diploma (or equivalent); associates or bachelor's degree preferred
3–5+ years of customer service and/or order entry experience, including minimum 2 years in a supervisory or people-management role
Minimum of 2 years of experience in warehousing, logistics, food distribution or related industry
Proven ability to lead, motivate, and manage teams effectively
Strong attention to detail with the ability to balance accuracy and efficiency
Excellent communication, organizational, and problem-solving skills
Proficiency with order management systems, CRM platforms, and Microsoft Office
Ability to handle escalations and make sound decisions in a fast-paced environment
Preferred
associates or bachelor's degree
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
CEDAR CREST DAIRY, INC.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase