Minnesota Department of Administration · 1 day ago
Customer Service Specialist Intermediate
St Paul, MN
Full-time
Onsite
Mid Level
$20.76/hr - $27.53/hrThe Minnesota Department of Administration is dedicated to providing leadership and support to various government entities. The Customer Service Specialist Intermediate role involves managing parking contracts and serving as a liaison to Metro Transit while ensuring customer satisfaction and operational efficiency.
Government Administration
Responsibilities
Managing all aspects of parking contracts for external customers, including initiating, renewing, modifying, and canceling agreements
Handling cash receipts
Serving as the primary liaison to Metro Transit
Administering Metropass services for eligible customers
Coordinating ongoing maintenance and repairs for parking pay stations
Supporting the safety and security of assigned parking lots, ramps, and garages
Preparing daily, monthly, quarterly, and annual parking reports
Managing assigned tasks with a high level of independence
Promoting alternative transportation options
Providing backup support to scheduler/dispatch staff for tenant services
Performing a variety of administrative and operational support duties, including assistance to the Supervisor and Business Operations Manager
Qualification
Required
Customer service skill sufficient to interact with customers – in person, over the telephone, or via email – in a courteous, tactful, and diplomatic manner
Valid Driver's License with acceptable driving record
Word processing skills to develop and modify a variety of correspondence, records and reports
Typing/keyboarding skill to accurately compose correspondence
Data entry skills sufficient create records and update entries in a timely manner
Mathematics skills sufficient to process account reconciliations
Preferred
Knowledge of MS Office Suite
Desktop publishing skills
SEMA4 experience
Knowledge of current office practices and procedures
Ability to speak a second language/bilingual
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Company
Minnesota Department of Administration
The Minnesota Department of Administration was established in 1939 by Governor Harold Stassen.
Founded in 1939
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase