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Vanguard Charitable · 4 days ago

Workforce Enablement Product Manager

Malvern, PA

Full-time

Onsite

Senior Level

7+ years exp

Vanguard Charitable is seeking a Workforce Enablement Product Manager responsible for driving the end-to-end stakeholder journey across internal platforms. This role focuses on product ownership, journey development, and cross-functional collaboration to deliver innovative solutions and excellent outcomes for internal and external clients.

Association

Responsibilities

Own the internal client journey: Lead the strategy, development, and execution of the internal client experience journey, ensuring alignment with organizational goals and business needs

Backlog management: Oversee and prioritize the backlog, facilitating grooming and refinement sessions to ensure work is well-defined, actionable, and delivers value

Execute journey vision: Translate the journey vision into actionable plans and deliverables, collaborating closely with key stakeholders

Cross-functional collaboration: Liaise with technology, design, operations, and other teams to ensure the internal stakeholder experience is strong, accessible and efficient

Internal Client advocacy: Champion internal client needs and feedback, using data and insights to inform journey improvements and measure success

Leverage and promote product ownership and human-centered design best practices: Act as a champion for modern product management and human-centered design principles across the organization, sharing knowledge, mentoring peers, and fostering a culture of continuous improvement and client-centricity in workforce enablement delivery

Continuous improvement: Monitor journey performance, identify opportunities for optimization, and drive iterative enhancements

Stakeholder engagement: Communicate progress, risks, and outcomes to leadership and stakeholders, ensuring transparency and alignment

Market awareness: Stay informed on industry trends, best practices, and competitor approaches to workforce enablement and product ownership

Qualification

Product ownershipJourney managementAgile methodologiesBacklog management toolsJourney analytics platformsAnalytical skillsProblem-solving skillsCommunication skillsCross-functional collaboration