Zip · 1 day ago
Designated Support Engineer
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$110K/yr - $140K/yr
5+ years expZip is a procurement platform company that simplifies the process of purchasing software and services for enterprises. The Designated Support Engineer (DSE) plays a critical role in providing technical support and guidance to major customers, ensuring effective adoption and optimization of Zip's solutions.
ComplianceEnterprise Resource Planning (ERP)FinanceInformation TechnologyProcurementSoftware
Responsibilities
Act as the primary technical point of contact for assigned enterprise customers, owning complex technical engagements end-to-end
Develop deep understanding of customer environments, workflows, integration dependencies, and success criteria
Provide proactive recommendations, best practices, and architectural guidance to optimize reliability, scalability, and product adoption
Build strong, trusted relationships with customer engineering, operations, procurement, and IT stakeholders
Serve as the senior technical resource for your assigned customers, unblocking internal teams and customers through advanced troubleshooting
Triage, validate, and reproduce issues; partner with Engineering to drive resolution with full context and prioritization signals
Lead investigations across integrations, identity/SAML, workflow configurations, and backend systems with disciplined root cause analysis
Provide structured post-incident guidance and prevention strategies
Establish predictable engagement rhythms with your customers: operational reviews, health checks, roadmap alignment, and integration assessments
Identify opportunities to improve reliability through process changes, configuration enhancements, and knowledge-sharing
Contribute to scalable frameworks that strengthen how Zip delivers designated support at enterprise scale
Represent your customers internally, ensuring their needs are understood and prioritized appropriately
Partner with Product to influence roadmap through insights gained from recurring themes, usage patterns, and system behaviors
Support Sales, CSM, Onboarding, and TAM teams as a senior technical expert for assigned customers
Use internal tools, logs, and observability platforms (e.g., Datadog) to analyze configurations, trace failures, and understand system behavior
Validate integration flows using REST/GraphQL payloads, webhooks, APIs, and ERP/identity platforms
Identify systemic trends to reduce recurrence and improve overall platform resilience
Qualification
Required
5–6 years in a technical, customer-facing role, ideally with enterprise SaaS experience
1+ years serving as a Designated Support Engineer, Technical Account Manager, or similar named-account technical role
Proven success supporting enterprise-scale environments with complex integrations
Experience partnering directly with Engineering teams to influence prioritization and outcomes
Demonstrated ability to own high-pressure situations and drive issues to completion
Exceptional written and verbal communication with the ability to simplify complex concepts
Strong customer empathy paired with disciplined prioritization and operational rigor
Fast learner with the ability to quickly master sophisticated architectures and workflows
Advanced debugging across REST APIs, GraphQL, OAuth, SSO (Okta, Azure AD), and webhooks
Experience with ERP platforms such as NetSuite, Oracle, or SAP; iPaaS tools and integration frameworks
Familiarity with SCIM, identity provisioning, and authorization models
Strong SQL knowledge (MySQL, PostgreSQL) and ability to interpret JSON/XML datasets
Comfort with shell tools, log interpretation, debugging utilities, and exception trace analysis
Exposure to AWS/Azure/GCP and microservice architectures; coding experience in Ruby, Python, or JavaScript is a plus
Benefits
Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for SF employees
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment + home office budget
401k plan
Company
Zip
Zip is an intake and procurement orchestration platform that enables users to initiate purchase requests across the enterprise.
201-500 employees
H1B Sponsorship
Zip has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (4)
2022 (4)
Funding
Current Stage
Late StageTotal Funding
$371.32MKey Investors
BondY CombinatorY Combinator Continuity Fund
2024-10-21Series D· $190M
2023-05-15Series C· $100M
2022-05-25Series B· $43.3M
Leadership Team
Rujul Zaparde
Co-Founder & CEO
L
Lu Cheng
Co-Founder & CTO
Recent News
Digital Commerce 360
2025-12-30
Payments Dive
2025-12-20
Company data provided by crunchbase