Maximus · 4 days ago
Customer Service Representative - Remote in Oklahoma City
United States
Full-time
Remote
New Grad, Entry Level
$14/hr - $14/hr
0+ years expMaximus is currently hiring Customer Service Representatives to join our team in Oklahoma. This position is responsible for supporting our project with the Oklahoma SoonerCare Program by providing customer care and enrollment services via telephone, IVR and web based portals.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
Track and document all inquiries using the applicable systems
Complete associated tasks according to the established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Transfer/refer consumers to appropriate entities according to the established guidelines
Escalate calls or issues to the appropriate designated staff for resolution as needed
Facilitate translation services for non-English speaking callers according to procedures
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Qualification
Required
High school diploma or GED required
0-6 months of relevant professional experience required, or equivalent combination of education and experience
Must be able to pass all pre-employment screenings, including a background check
Must live in Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site)
Reliable, high-speed internet service
Minimum 40 Mbps download speeds
Must be a traditional, wired high-speed connection such as cable or fiber
Must be able to connect your computer directly to your modem or router via ethernet cable
Quiet and distraction-free workspace
Preferred
Customer service experience preferred
Call Center service experience preferred
Benefits
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase