GC Services · 1 day ago
Customer Service Clerk
Alsip, IL
Full-time
Onsite
Entry Level
$18/hr - $19/hr
2+ years expGC America Inc. is seeking a Customer Service Clerk responsible for managing purchase orders, promotional invoices, and customer inquiries. The role involves daily order entry, processing returns, and assisting with various customer service functions, while maintaining accurate logs and facilitating marketing mailings.
Information Technology
Responsibilities
Free good order entry daily
Process Return Authorizations and issue call tags
Contact offices if information required for free goods is incomplete
Track number of free goods the department receives daily
Mail invoices and apply postage to outgoing CS mail daily
Retrieve and distribute voicemails received in Customer Service
Facilitate Marketing mailings of the GCA Promotional Pads on a quarterly basis or as needed
Order office supplies for the department
Assists the Department with various Customer Service Functions, including: Customer inquiries, Sales Order acknowledgements and additional duties to expand with Salesforce CRM responsibilities
Record the department’s KPI progress to update the GEMBA boards daily
Maintains an accurate log sheet of daily purchase orders and promotional invoice receipts accurately
Qualification
Required
High School diploma or equivalent
2+ years experience in customer service or related area
Must have proficient typing and data entry skills
Must be pleasant and professional
Detail oriented
Good written and verbal communication skills
Strong sense of urgency, time management and organization skills
Able to work independently and within a team
Ability to multi-task
Basic computer skills required
Working knowledge of Microsoft Office products (Word, Excel, PowerPoint) and Outlook email
Use of copy machine, fax machine, and other general office equipment required
Customer service: 2 years (Required)
Alsip, IL 60803: Relocate before starting work (Required)
Preferred
Dental office/dental assistant experience a plus
Knowledge of SAP modules a plus
Previous experience with CRM systems a plus
High school or equivalent (Preferred)
Dental office/assisting: 1 year (Preferred)
SAP: 1 year (Preferred)
Benefits
401(k) through Fidelity and company matching up to 10%
Dental insurance - Delta Dental PPO
Health insurance - BCBS Illinois PPO
Vision insurance - EyeMed
Employee assistance program
Health savings account
Company Paid Life Insurance two times your annual salary
Paid time off, including an extra paid week off the week between Christmas and New Year
Tuition reimbursement
Company
GC Services
GC Services offers a wide array of accounts receivable solutions and customer care solutions to both public and private sector org.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Cassie Bouchillon
Human Resources Business Partner
Recent News
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