Operations Analyst jobs in United States
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EPITEC ยท 17 hours ago

Operations Analyst

positionFranklin, TN
timeContract
remoteOnsite
senioritySenior Level
money$45/hr - $45/hr
date5+ years exp

Epitec is seeking an experienced Operations Analyst to join our automotive client's team. The candidate will oversee vendor performance, resolve complex customer issues, and collaborate across departments to enhance service operations.

Information TechnologyStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Oversee vendor performance and ensure alignment with KPIs and company policies
Resolve escalated customer cases in collaboration with legal and internal departments
Develop and update Standard Operating Procedures (SOPs) via Salesforce
Analyze vendor data and initiate corrective actions to improve customer experience
Audit goodwill reimbursements and ensure accuracy, timeliness, and compliance
Coordinate training and remediation for vendor teams
Conduct agent performance evaluations and support a positive work environment

Qualification

SalesforceAnalytical skillsProject managementCustomer service operationsLeadership experienceTraining staffAdvanced computer skillsCommunication skillsConflict resolution

Required

Bachelor's degree from an accredited university
Minimum 5 years of professional experience in customer service, consumer affairs, or related fields
Prior experience leading teams, training staff, and contributing to performance reviews
Strong analytical, communication, and conflict resolution skills
Proficiency in workflow and project management
Knowledge of customer service operations, marketing, parts/service, and VCS Statement of Work
Advanced computer skills (Word, Excel, Salesforce, etc.)

Benefits

10 days PTO
16 Paid holidays
Medical contributions (if desired)

Company

EPITEC

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Epitec is a premier technology services and professional staffing company.
dateFounded in 1978
location
Southfield, Michigan, USA
people-size1001-5000 employees
web-link
https://epitec.com

H1B Sponsorship

EPITEC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)

Funding

Current Stage
Late Stage

Leadership Team

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Mark Ruma
Chief Operating Officer (COO)
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Company data provided by crunchbase