Falcon Smart IT (FalconSmartIT) · 15 hours ago
Technical Program Manager
San Jose, CA
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expFalcon Smart IT is seeking a Technical Program Manager to join their onsite delivery team. The role involves managing a portfolio of customer projects, providing support and thought leadership, and driving successful project delivery while maintaining effective customer communication.
Information Technology & Services
Hiring Manager
Harinii Suriyakumar
Responsibilities
Be responsible for smooth execution of various development and support project streams at onsite and offshore; Connect with the Project team members for project Updates, Risks and Issues on a weekly basis
Conduct regular connects with the customer’s point-of-contact for project feedback/issues/ escalation and establishing a good relationship; Participate in all the weekly project status review meetings with the customer
Be aware of customer delivery process and suggest necessary internal changes to the delivery process to align with the customer’s process; Support the hiring team with interview process and smooth onboarding of the selected candidate; Be WinWire project team's point of contact for project-specific follow-ups with customer
Build and establish relationship with new contacts within and across departments at the customer location; Work with the customer and delivery team on any new opportunity in the Account and review the Opportunity closure plan; Proactively update the Sales/ Delivery Management team of any changes at the customer end
Initiate, prepare and actively participate in the Monthly and Quarterly Business Review meeting with the customer; Manage P&L for the account with respect to Revenue, Gross Margin and operational excellence covering the resource utilization, bench and billing; Keep WinWire Management team updated of any customer escalation/ concerns/ issues at the project as well as account level
Initiate and track hiring request with the Hiring Team for all hiring positions (Projects and Consulting) for the account and be responsible for closure of the positions; Track and follow up on all the existing project extensions (EE) and get SOWs created in a timely manner
Qualification
Required
12+ years of total experience with 5 years in managing large projects/ program in managing Azure Cloud, Databricks and on-prem projects involving Microsoft technologies & tools, complex/large data volumes
Program/ Project Management – Should have the ability to scale up and down as needed to execute the program/ project; Ability to manage & drive projects with metrics and data, create structure and templates as necessary for project reviews; Ability to effectively drive execution and own responsibility for overall success of projects; Strong experience in an Onsite-Offshore model
Account Management – Should have growth mindset to grow the account to the next level; Strategic Thinking – able to think strategically, analyze data and present various options to the senior management/exec level
Team Player – Should be able to collaborate with the multifunctional customer and WinWire team; Exec level communication Skills – Should be able to articulate thoughts with the WinWire/Customer senior management
Social Skills – Should be able to have a meaningful conversation and build a rapport at all levels with the customer
Managing Agile project execution using Azure; Good understanding of the validation/qualification processes in a regulated environment; Superior problem-solving skills, leadership qualities, influencing, communicating, and consulting skills, team/interpersonal skills; Strong analytical and creative problem-solving skills; Strong organizational skills; works well under pressure and with minimal supervision
Degree in Computer Science or related stream from a reputable institution
Preferred
Professional certifications preferred (PMI, Scrum Master, Kanban, SAFe)
Company
Falcon Smart IT (FalconSmartIT)
Global Specialist IT Recruitment Agency Leader in Digital Transformation , Business IT Solutions and IT Recruitment Specialists Falcon Smart IT is a Specialist recruitment agency can quickly find you highly skilled IT professionals who are the best fit for your project or full-time hiring needs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase