NextGen | GTA: A Kelly Telecom Company · 13 hours ago
Tier 2 RAN Operations Support Engineer
Plano, TX
Contract
Onsite
Entry, Mid Level
2+ years expNextGen, a Kelly Telecom Company, is seeking a Tier 2 RAN Operations Support Engineer to manage customer-reported network issues and ensure high customer satisfaction. The role involves advanced troubleshooting, outage management, and coordination with engineering teams to deliver effective resolutions.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Parul Sharma
Responsibilities
Own and manage customer issues reported via reports, email, and phone
Lead Sev1 and Sev2 outage management from detection through resolution
Manage low-severity trouble tickets , ensuring on-time completion and customer updates
Provide on-site technical support at customer locations when required
Develop, validate, and execute Methods of Procedure (MOPs)
Perform advanced troubleshooting and data analysis
Analyze network events and conduct Root Cause Analysis (RCA) to prevent repeat issues
Coordinate with Engineering and HQ to finalize and deliver RCAs to customers
Develop customer-specific monitoring and performance reports for TAC use
Work independently with limited supervision while meeting SLA expectations
Understand how vendor equipment integrates within the customer’s network for effective troubleshooting
Qualification
Required
Bachelor's degree in Electronics, Computer Engineering, Computer Science, or equivalent experience
2+ years in a TAC / Tier 2 support role or equivalent telecom support experience
Experience managing trouble tickets and coordinating across multiple work groups
Hands-on troubleshooting of SS7, IS41, MEGACO, SIP signaling networks
Call processing experience, preferably in a wireless network
User-level experience with UNIX / Linux commands
Basic knowledge of IP networking (routers, VLANs, protocols)
Basic understanding of transport/backhaul technologies (T1, SONET, Microwave)
Preferred
Knowledge of 4G and 5G technologies
Cisco CCNA certification
Experience supporting a telecommunications vendor environment
Familiarity with Sprint and Verizon Wireless networks
Benefits
Health, Dental and Vision Benefits
401k
Company
NextGen | GTA: A Kelly Telecom Company
As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art digital infrastructure and telecom engineering solutions for legacy, 5G, and private networks.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steven Edwards
Vice President, Chief Financial Officer
Rashid Iqbal
Executive Vice President & Chief Growth Officer
Company data provided by crunchbase