Echo IT Solutions ยท 4 months ago
Desktop Support/Network Engineer -Cleveland
Cleveland, OH
Full-time
Onsite
Entry, Mid Level
2+ years expEcho IT Solutions is seeking a skilled Desktop Support/Network Engineer with a strong background in diagnosing desktop and laptop issues and remote software deployment. The role involves providing exceptional customer service and utilizing monitoring tools to proactively resolve issues.
AnalyticsArtificial Intelligence (AI)Cloud ComputingConsultingInformation TechnologyMachine LearningWeb Development
Responsibilities
Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users
Perform PC and laptop imaging, installation, and repair as needed
Deploy software remotely using established tools and processes
Utilize monitoring tools to identify and address potential issues before they impact users
Collaborate with team members to develop and implement knowledge base systems for improved support efficiency
Provide technical training and support to end users as required
Maintain accurate records of support requests and resolutions using ticketing systems
Identify opportunities for process standardization and improvement
Stay updated on cybersecurity best practices and ensure compliance in all support activities
Work independently and manage multiple tasks effectively under pressure
Qualification
Required
Minimum of 2-5 years of experience in an enterprise environment
Strong background in diagnosing desktop and laptop issues
Remote software deployment experience
Utilizing monitoring tools to proactively detect and resolve issues
Excellent troubleshooting skills
Commitment to providing exceptional customer service
Advanced troubleshooting skills for Windows-based end-user computing
Experience with ticketing systems (e.g., ServiceNow)
Proficiency in Cloud Infrastructure
Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN
Effective Communication and customer service skills
Ability to work collaboratively in a team environment
Analytical Thinking and problem-solving abilities
Proactive system monitoring and issue detection skills
Strong understanding of cybersecurity best practices
Ability to handle multiple tasks simultaneously and work independently
Preferred
Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA)
Experience in developing and implementing Knowledge Based Engineering(KBE)
Understanding of Infrastructure Design and hardware/software systems
Familiarity with remote troubleshooting techniques
Experience with process standardization initiatives
Bachelor's degree in computer science, Information Technology, or a related field
Company
Echo IT Solutions
Echo IT Solutions provides IT consulting, managed services, cloud, cybersecurity, data, and custom software development.
51-200 employees
H1B Sponsorship
Echo IT Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (16)
2023 (7)
2022 (16)
2021 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase