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Kitchen Kettle Village · 2 days ago

Lodging Captain - Salary

Intercourse, Pennsylvania, Intercourse, PA, US

Full-time

Onsite

Mid Level

$0/yr - $45K/yr

Kitchen Kettle Village is a family-owned establishment since 1954, dedicated to creating exceptional experiences and lasting memories. They are seeking a Lodging Captain to deliver world-class service to guests, manage guest relations, and oversee lodging operations.

Food and BeverageRetailSales

Culture & Values

Responsibilities

Deliver world-class service to all lodging guests and maintain knowledge of guest rooms, Village layout, shops, and attractions

Handle guest relations issues in the absence of the Coach or Owner

Expertly manage and review the arrival report to ensure accurate communication of arrivals, check-outs, special needs, and requests

Master the Book-It-Now booking system, including creating, editing, and canceling reservations via phone, online, email, and walk-ins

Troubleshoot all lodging operational equipment, including guest room door locks and booking systems

Complete administrative duties, including answering phones, monitoring emails, and responding to guest inquiries

Maintain guest rooms in brand-new condition; coordinate housekeeping and routine maintenance; recommend new furniture or fixtures

Train new team members on front desk, housekeeping, and administrative procedures

Alert the Coach, Owner, or maintenance team about unusual guest concerns, safety issues, or maintenance problems

Work flexible schedules including, Fridays, Saturdays, and Sundays, and participate in on-call lodging support

Monitor and update operational and instructional materials

Ensure all lodging areas (front desk, lobby, guest rooms) are orderly and well-maintained

Open and close the lodging lobby as needed

Build strong team relationships to ensure guest satisfaction and coordinate solutions for guest complaints

Assist the Coach with training and monitoring team members, meet weekly to discuss operations, and perform other duties as assigned

Qualification

Guest relations managementBooking system proficiencyMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft TeamsCanvaTechnologically savvyResults drivenStress managementCoachabilityCommunicationOrganizational skillsProblem-solving skillsAdaptability