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Kwik Trip, Inc. · 1 day ago

Financial Crime Coordinator

Onalaska, WI

Full-time

Onsite

Entry Level

$17/hr - $24/hr

1+ years exp

Kwik Trip, Inc. has an excellent opportunity for a Financial Crime Coordinator. This role involves using Loss Prevention and Risk Management tools to protect the company's assets and guests through various responsibilities related to analyzing transactions, communicating with departments and law enforcement, and providing fraud risk recommendations.

Consumer GoodsFood and Beverage

Comp. & Benefits

Responsibilities

Analyzing transactions and tracking fraudulent activity for all stores through analyzing reports and data

Defining opportunities and problems, establishing facts, and making valid conclusions

Communicating with internal departments, stores, and law enforcement through e-mail, mailings, meetings, and reports of emerging trends and fraud ring activity

Pulling video, pictures, receipts, and other documents for legal cases as necessary

Compiling documents and filing required paperwork to request restitution from fraud, property damage, theft, and robberies for all Kwik Trip, Inc locations

Properly coding restitution checks that are received

Data entry for new fraud accounts

Provide fraud risk recommendations and training to retail stores

Provide quality guest service to all non-cash guests

Maintain fraud risk rules and monitoring transactions in fraud reduction software

Sending legal notices to accounts with returns or high balances

Maintaining files for collection data, uploading documents to electronic databases, and assisting with address/phone updates

Assist audit team with investigations and recommendations

Representing Kwik Trip, Inc. in court, in person or electronically for required appearances associated with fraud cases worked

Recommend actions to mitigate identified risks, including account closures or additional due diligence checks

Qualification

Fraud analysisRisk managementAS/400 systemSAPCollection softwareVideo recording systemsPayment processing knowledgeGuest serviceInterpersonal skillsTime managementProblem-solvingOrganizational skillsConfidentiality

Required

Educational background normally attained through the completion of an Associate's degree

Minimum of 1 year related experience

Demonstrate ability to communicate (oral and written) effectively with guests and/or coworkers where strong interpersonal skills are required

Strong time management, judgment, decision making and problem-solving skills

Self-directed and proficient in Microsoft Office products

High attention to detail, accuracy, and follow-through

Excellent organizational skills with the ability to adapt to a rapidly changing environment

Guest service and proper phone etiquette

Ability to maintain highly confidential information

Preferred

Knowledge of AS/400 system, skip tracing sites, SAP, and collection software is a plus

Knowledge of court hearing processes and legal structure

Prior experience with video and recording systems

Knowledge of up-and-coming payment methods and processing

Company

Kwik Trip, Inc.

Glassdoor3.9

Our Mission: To serve our customers and community more effectively than anyone else by treating our customers, co-workers, and suppliers as we, personally, would like to be treated and to make a difference in someone's life.

Founded in 1965

La Crosse, Wisconsin, USA

10001+ employees