Express Flooring · 2 days ago
Call Center Sales – Appointment Setter | Uncapped Commissions
Tempe, AZ
Full-time
Onsite
Entry Level
$20/hr - $22/hr
1+ years expExpress Flooring is a leading provider of residential and commercial flooring solutions, seeking dedicated professionals to join their team. The role involves scheduling qualified in-home appointments for Design Consultants by engaging with potential customers through inbound and outbound calls.
Retail
Responsibilities
Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments
Engage with homeowners who request information on our products and services; create urgency and guide them to the next step
Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits
Use our CRM to record interactions, update customer details, and manage call dispositions
Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions
Deliver an exceptional first impression and uphold the Express Flooring customer experience
Qualification
Required
1–2 years of sales or call center experience with proven track record of meeting goals
High-energy, outgoing, and ambitious personality
Passion for exceeding expectations and delivering great service
Experience handling objections with confidence
Eagerness to learn with solid computer skills and openness to coaching
Reliability, professionalism, and the ability to thrive in a fast-paced environment
Strong listening skills, attention to detail, and a patient, service-oriented mindset
Adaptability and positivity when things get busy
Benefits
Comprehensive medical, dental, and vision plan options
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)
Company
Express Flooring
Express Flooring is a leading residential flooring company dedicated to making the flooring process effortless and stress-free.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Silvers
Chief Executive Officer
Bruno Ienni
Chief Financial Officer
Company data provided by crunchbase