Avery Dennison · 14 hours ago
Commercial Services - Inside Sales Rep
Niles, IL
Full-time
Hybrid
Mid, Senior Level
$22.75/hr - $30.34/hr
5+ years expAvery Dennison Corporation is a global materials science and digital identification solutions company. The Inside Sales Representative will support the Reflective Solutions and Digital Inks businesses by providing exceptional customer service, managing accounts, and fostering relationships to enhance customer experience and drive business success.
ManufacturingPackaging ServicesRFID
Responsibilities
Be engaged and passionate about our business and customers!
At every touchpoint, project a positive and professional image to your customers
Be accountable for the quality of your work and receptive to feedback, training, and open communication
Be a standout colleague and strive for continuous improvement in a customer-centric environment
Demonstrate the Avery Dennison values in all you do!
Order processing ensuring pricing integrity; follow-up on deliveries and complete order fulfillment
Respond to customer inquiries in a timely manner providing information on products, services, and more
Demonstrate excellent judgment with minimal direction using policies, procedures, and matrices
Coordinate customer feedback with claims, quality, research and development, and technical services teams ensuring appropriate investigation and resolution
Initiate and implement initiatives that improve the customer experience
Manage prospective and established account activities, including but not limited to calls, claims, and research, as assigned by the customer service manager and/or regional sales leadership team
Function as a liaison between customer and internal team members and/or 3rd party partners at all levels
Be a champion for the customer and collaborate cross-functionally to ensure customer requirements are met
Provide a positive customer experience that will promote and develop future business through courteous, accurate and timely responses to inquiries; initiating proactive measures as appropriate
Function as back-up support to other commercial services team members, including customer service, technical services, and bid coordination, as required
Maintain customer-related data in appropriate systems and software, reporting as required
Qualification
Required
High school diploma
5+ years of customer service including 2+ years inside sales experience
Self-motivated to achieve desired goals and objectives
Team-oriented and have the ability to work in a fast-paced, self-directed environment
Excellent verbal and written communication skills
Excellent data entry and organizational skills
Excellent phone and cold calling skills
Excellent analytical and mathematical skills
Demonstrated problem-solving skills
Strong eye for business
Ability to effectively manage competing priorities; adapting to new work processes and change
Proficiency in Google G-Suite (Gmail and Google Sheets in particular), MfgPro, Cognos, Cyberquery, and Salesforce
Must be able to collaborate with colleagues and customers via face to face or video conference calls
Must be able to work remotely and/or extended hours as business needs dictate; must have dedicated remote workspace to conduct business without interruption, including internet connectivity
If remote based, must be able to travel to Niles location up to 20%
Preferred
Bachelor's degree
Bilingual (Spanish)
Ring Central experience
LEAN experience
Global business experience, including USCMA
Benefits
Health & wellness benefits starting on day 1 of employment
Paid parental leave
401K eligibility
Tuition reimbursement
Employee Assistance Program eligibility / Health Advocate
Paid vacation and paid holidays
Company
Avery Dennison
Avery Dennison is a materials science and digital identification solutions company focusing on labeling and packaging. It is a sub-organization of Deltafix.
10001+ employees
H1B Sponsorship
Avery Dennison has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (21)
2023 (22)
2022 (22)
2021 (12)
2020 (28)
Funding
Current Stage
Public CompanyTotal Funding
$1.53B2025-09-08Post Ipo Debt· $588.43M
2024-10-30Post Ipo Debt· $542.91M
2023-03-06Post Ipo Debt· $400M
Leadership Team
Deon Stander
President and CEO
Jeremy Schenof
Vice President, Strategy, Solutions Group and AD Smartrac
Recent News
Company data provided by crunchbase