Synup · 1 week ago
Customer Success Manager
New York, NY
Full-time
Onsite
Mid Level
3+ years expSynup is a company focused on customer growth and retention, and they are seeking a Customer Success Manager to manage a high-volume book of business. This role involves driving product adoption, managing client relationships, and executing retention strategies to ensure customers realize value from their partnership with Synup.
Artificial Intelligence (AI)InternetMarketingMarketing AutomationSaaSSoftware
Hiring Manager
Suvidha Mehta
Responsibilities
Own end-to-end customer relationships from onboarding through renewal
Drive product adoption through structured success planning and regular engagement
Run effective client meetings with clear agendas, outcomes, and follow-ups
Proactively identify churn risk and execute retention strategies early
Uncover and position expansion opportunities based on customer needs
Partner closely with Sales, Support, and Product to deliver seamless client outcomes
Maintain accurate CRM records, including client health, risks, and next steps
Qualification
Required
3+ years of experience in Customer Success, Account Management, or Client Services (B2B SaaS preferred)
Experience managing a large, diverse customer portfolio
Familiarity with CRM tools and customer success workflows
Preferred
Experience with marketing SaaS, local SEO, listings, or agency-focused products
Benefits
Performance-based incentives tied to outcomes
Company
Synup
Synup helps businesses unlock the power of local marketing by improving brand awareness and new customer acquisition.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$6.5MKey Investors
Vertex Ventures
2017-09-24Series A· $6M
2014-08-11Seed· $0.5M
Leadership Team
Ashwin Ramesh
CEO
Recent News
Company data provided by crunchbase