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Star Group, LP · 1 day ago

Customer Service/Care Representative Hybrid Remote

Hopewell Junction, NY

Full-time

Hybrid

Entry Level

$18/hr - $20/hr

1+ years exp

Star Group LP is seeking Customer Service Representatives for a hybrid role that involves working three days in the office and two days from home. The role focuses on assisting customers with inquiries, maintaining customer accounts, and resolving issues to ensure high-quality customer service.

EnergyFuelHeating Ventilation and Air Conditioning (HVAC)Home ImprovementOil and GasRetail

Responsibilities

Assist customers with their inquiries via inbound and outbound calls

Communicate clear and accurate information

Customer account updates/maintenance

Finding resolution for customer problems and issues

Assisting with customer retention

Serve as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issues

Escalates more complex issues as needed

Renew customer contracts; educate customers regarding service options and handle billing issues

Qualification

Customer service experienceMS OfficeMultitaskingTroubleshooting abilitiesCommunication skillsFollow up skillsTeamworkWork under pressure

Required

1-2 years customer service related experience

Computer Skills- MS office, typing skills

Excellent communication and telephone skills

Ability to multitask

Ability to work well under pressure

Strong troubleshooting abilities

Work efficiently and effectively both independently and with a team

Able to manage difficult customer situations and respond promptly to service requests to meet customer needs

Strong follow up skills

Benefits

Medical coverage

Dental coverage

401(k)

Paid Vacation & Holidays

Vision insurance

Company

Star Group, LP

Star Group is a leading energy and related home services provider specializing in the sale of home heating products and services to residential and commercial customers.

Founded in 1995

Stamford, Connecticut, USA

1001-5000 employees