Franklin Fitch ยท 1 week ago
Help Desk Manager
Howell Township, NJ
Full-time
Hybrid
Mid Level
$90/hr - $110/hrFranklin Fitch is seeking a Help Desk Manager to oversee a helpdesk team and foster a positive team culture. The role involves supervising engineers, acting as an escalation point for operations, and ensuring high-quality service for VIP clients.
Big DataProfessional NetworkingRecruitingStaffing Agency
Hiring Manager
Peter Bellerby
Responsibilities
Supervise and optimize a Helpdesk team of 7-15 Engineers
Act as an Escalation point for Help-desk operations
Create a positive environment within the office
Work closely with VIP clients
Ensure smooth transition from projects to service operations
Qualification
Required
MSP Experience
Background as an IT Professional
Strong evidence of leading a team of engineers successfully
Outstanding analytical skills, recognizing patterns to improve performance
High-level communication skills to work closely with VIP Clients
Ability to manage escalations
Experience meeting SLAs
Good at multitasking in a fast-paced environment
Benefits
Full Benefits
Generous compensation
Company
Franklin Fitch
Franklin Fitch provides recruitment for networking infrastructure, server infrastructure, big data, project management and cyber security.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageRecent News
Insider Media
2023-12-25
Company data provided by crunchbase