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TTM Technologies · 1 day ago

Inside Sales Professional

North Jackson, OH

Full-time

Onsite

Entry Level

1+ years exp

TTM Technologies, Inc. is a leading global manufacturer of technology products, including printed circuit boards. They are seeking an Inside Sales Professional to coordinate and manage customer interactions, ensuring timely responses to inquiries and maximizing customer satisfaction.

Electrical & Electronic Manufacturing

No H1B

U.S. Citizen Only

Responsibilities

Initiate quote process in internal quoting system

Upon receipt of all orders, follow order entry procedure and complete checklist

Enter Sales Order and work with production control to meet requested lead times/ship dates

Transmit order acknowledgement to customer

Save all pertinent documentation in program management documents

Work with customer weekly or monthly forecasts to schedule production quantities to meet the customer min/max inventory requirements. Complete all order entry and/or change orders to maintain scheduled requirements

Work with consignment customers to assure inventory is pulled and invoiced in contracted time frame

Monitor “in transit” shipments for timely receipt to the consignment hubs

Maintain weekly forecast information

Enter changes as requested for expedites, pushouts, cancels, and customer holds

Work with Production Control to meet Customer demands and forward acknowledgement to Customer

Submit cancellations per procedure and obtain approvals as needed

Transmit charges to customer and monitor for invoicing and payment

Set up new part order as required, and modify sales order as appropriate

Receive requests for returns and work with quality department for appropriate approvals

Assign RMS number via system and set up for return order; Transmit RMA number to customer

Work closely with operations, engineering, and quality to accurately give order updates and to resolve on time delivery and quality issues

Receive requests for returns and work with quality department for appropriate approvals

Communicate in timely manner to keep customer informed. Work expedited ship methods as needed to meet committed Dock dates

Work with accounting and buyers for assigned customer monthly statements to resolve overdue payments when there are issues to resolve regarding unit price, quantity, EDI problems etc

Actively involved with the internal teams within the department to reduce cycle times and order entry errors to promote continuous improvement

Works with Account and Program Managers to compile various activity reports designed to generate sales forecasting data and sales strategies

Participates with account and program management in on-site customer review meetings. Will travel to customer site on occasion

Cold-call customers or prospective customers to drive business

Work with site management, inside sales and customer service to ensure: Customer Satisfaction, Effective pricing strategies are in place, NPI execution, Business Growth

Follow “7 Elements of Success” guidelines

Qualification

PCB manufacturing knowledgeInside sales functionsSpreadsheet softwareWord processing softwareVerbal communicationWritten communicationDecision makingConflict management

Required

Excellent verbal and written communication skills is a must

Ability to lift 50 pounds unassisted

Must be able to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction

Decision making skills with respect to matching strategies and capabilities with customer demands well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form

Must be knowledgeable in spreadsheet and word processing software, as well as the knowledge to use the Internet