Big Stone Therapies, Inc. ยท 21 hours ago
Clinic Administrative Assistant
Albert Lea, MN
Full-time
Onsite
New Grad, Entry LevelBig Stone Therapies, Inc. is currently seeking a full-time Clinic Administrative Assistant to join their rehabilitative therapy team. The role involves scheduling patient appointments, providing excellent customer service, and maintaining clinic operations to ensure a smooth workflow.
Health CareMedicalRehabilitation
Responsibilities
Scheduling Schedule new referrals. Gather and verify demographic and insurance information
Schedule, reschedule, and cancel patient appointments as required
Monitor patient schedule to maximize productivity
Conducts patient appointment reminder calls
Provide instructions to patients to ensure they are prepared for appointments
Resolve scheduling conflicts as they occur
Assess staffing needs for high and low census times
Communicate with therapists about schedules, patients, and any changes
Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)
Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties
Courteously receive and respond to incoming telephone calls and emails
Maintain the appearance of the waiting room
Maintain confidentiality and security of Protected Health Information
Distribute mail
Scan, fax, and print documents
Clean/sanitize clinic areas as required
Order supplies and maintain stock levels as required
Maintain patient charts
Opening and closing duties
Attend meetings as required
Other clinic duties as assigned
Qualification
Required
Require high school graduate or equivalent
Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems
Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner
Excellent phone etiquette and in-person customer service abilities
Able to adapt and thrive in a changing and fast paced environment
Demonstrates strong reliability and consistent attendance and a genuine desire to contribute daily
Preferred
Prefer two-year degree in a related field
Prefer previous experience in a medical office setting or other customer service-related field
Benefits
Health, Dental, Vision, Life, Short-Term Disability insurance options
Flexible Spending Plan(s)
401k with employer contribution
8 paid holidays (including your birthday!)
Generous paid time off accrual
Employee Sick and Safe Time accrual
Company
Big Stone Therapies, Inc.
Big Stone Therapies, Inc.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Wade VanDover
President/CEO
Jason Breuer
COO
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