Bradley Professional, A Division of the Bradley Group · 1 day ago
Customer Service Account Manager
Triad Area
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expBradley Professional is partnering with a growing manufacturing organization in Greensboro, NC to identify a Customer Service Manager who can lead, coach, and elevate a Customer Service & Account Management team. This high-impact leadership role is ideal for someone who thrives on building strong teams, driving accountability, and delivering exceptional customer experiences.
Human Resources
Hiring Manager
Kristy Cardwell, CSP, CSC
Responsibilities
Lead, coach, and develop a Customer Service & Account Management team
Drive performance through training, metrics, and accountability
Manage key customer accounts and serve as the escalation point for complex issues
Support revenue growth through consultative selling and account expansion
Oversee projects to ensure on-time delivery, quality, and profitability
Identify and implement process improvements alongside senior leadership
Qualification
Required
3+ years of people leadership experience
3+ years managing customer service operations in a manufacturing environment
Strong communicator who can lead, influence, and problem-solve
Preferred
Account management and/or sales exposure is a strong plus
Associate's or Bachelor's degree preferred
Benefits
Full Benefits
Unlimited PTO
Free base health insurance , plus dental & vision
5% 401(k) match – fully vested day one
Company
Bradley Professional, A Division of the Bradley Group
Bradley Professional, a Division of the Bradley Group is a full service Professional Placement firm that specializes in recruitment needs for a variety of clients in the Southeast region.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase