Jobba Trade Technologies · 1 week ago
Senior Customer Success Manager
Chicago, IL
Full-time
Hybrid
Senior Level
5+ years expJobba Trade Technologies is a client management software company that simplifies the operations of roofing companies. The Senior Customer Success Manager will build strong relationships with customers, drive software adoption, and ensure overall customer satisfaction while managing complex and valuable customer accounts.
Building MaintenanceFinanceHome ServicesInformation TechnologySoftware
No H1B
Hiring Manager
David Almario
Responsibilities
Lead the successful transition from sale to client, implementing Jobba’s software
Recommend workflows to ensure successful delivery and usage of the solution
Develop and facilitate training of new users
Build trusted advisor relationships by understanding our customers’ challenges, employees, business processes, and business model and helping each client adopt Jobba Trade Technologies solutions to effectively add value to their business
Elevate the overall client experience by ensuring issues are handled properly; resolved promptly and providing closed-loop customer communication on all feedback
Act as the voice of the customer, advocating for your customers desired enhancements with internal teams during the product planning process while concurrently managing customer’s expectations
Work with customers to define the goals and objectives of the implementation
Regularly monitor usage and influence customer adoption
Conduct regular business reviews to support value realization and proactively identify concerns and opportunities
As needed, design, develop, and maintain training programs and course content on our software offering, covering both technical and business process improvement to be delivered via various channels (video, online, documentation, and in-person)
Suggest appropriate training solutions to your customer base and directly facilitate training when appropriate
As needed, identify and support expansion opportunities through product usage and adoption
Coach and mentor junior members of the team
Specific duties and responsibilities may be requested based on company need without changing the general nature and scope of the job or level of responsibility
Help make Jobba Trade Technologies a place you are proud to work and where others will want to join!
Qualification
Required
5-7 years of experience in consulting services and/or software implementation
Demonstrated success at driving product adoption at B2B customers, most likely in a customer success, account management or training role
Tech Savvy - we're a software company. You'll need to learn new tech quickly and deeply - ours, the other tools our clients use, and everything in between
A proactive approach to client engagement. You actively seek information (through direct conversations, usage data, Planhat, Jira, Power BI, etc.) to provide insights and turn those into meaningful, actionable, and measurable items
Business acumen and understanding of business cases and processes with the ability to play a consultative and influential role at our customers
Exhibits strong communication- including active listening and engaging presentations - to effectively influence, train and coach
Preferred
Bachelor's degree with an emphasis on written & verbal communication as well as proactive problem solving
Construction or service industry experience, especially as relates to the sales cycle or job management
Previous CRM, ERP, and/or client management experience
Previous curriculum and learning content development experience strongly desired. Knowledge of adult learning methodologies and learning management tools & techniques
Ability to travel locally and nationally to train clients onsite - up to 10% - a plus
Benefits
Health
Dental
Vision
Life
401K
401K matching
Company
Jobba Trade Technologies
Jobba Trade Technologies (creators of FCS Roofing Software and Jobba) provides technology solutions that bring all contractor business operations and software together on ONE single platform.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
David Almario
COO
Dennis Keglovits
Chief Customer Officer
Company data provided by crunchbase