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BlinkRx · 16 hours ago

Workforce Management Forecasting & Capacity Planning Senior Analyst

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. The Workforce Management Forecasting & Capacity Planning Senior Analyst will own the forecasting and analytics foundation that drives workforce strategy, staffing, and performance across contact center and pharmacy operations teams.

AppsE-CommerceHealth CareOnline PortalsPharmaceutical

Responsibilities

Build and maintain accurate short- and long-term forecasts for contact center and pharmacy operations across multiple workflows/teams

Identify business drivers influencing volume trends (e.g., demand, seasonality, marketing, and product launches)

Translate forecasts into actionable capacity and staffing plans that balance efficiency, service levels, and budget goals

Partner with Operations, Finance, and HR to align hiring plans and resource needs with business growth

Analyze trends, variances, and real-time data to improve forecast accuracy and support operational decisions

Develop dashboards and reports that communicate insights and recommendations to leadership

Support scenario modeling for new programs, process changes, or technology enhancements

Collaborate with Workforce Management and Product/Engineering teams to optimize systems and forecasting tools

Contribute to building scalable, data-driven processes that enhance operational efficiency and patient experience

Qualification

ForecastingWorkforce PlanningSQLPythonData VisualizationCommunication SkillsProblem-SolvingAdaptability

Required

4–6+ years of experience in forecasting, analytics, workforce planning, or related roles — ideally in healthcare, contact center, or tech-enabled operations

Bachelor's degree in Mathematics, Statistics, Economics, Operations, Data Science, or a related quantitative field

Advanced proficiency in Excel/Google Sheets, SQL, Python, and data visualization tools (e.g., Tableau) and experience with forecasting techniques

Strong quantitative reasoning, data modeling, and problem-solving abilities

Ability to translate complex data into clear, actionable insights

Excellent written and verbal communication; skilled at presenting analytical findings to diverse audiences

Curious, adaptable, and proactive — thrives in fast-paced environments and takes ownership from analysis through execution