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Akkodis · 1 day ago

Service Desk Specialist

Malvern, PA

Contract

Onsite

Mid Level

$23/hr - $24/hr

4+ years exp

Akkodis is seeking a Service Desk Specialist for a contract job onsite in Malvern, Pennsylvania. The role involves providing end-to-end ownership of user calls and incidents, managing service requests, and supporting various IT services.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Humayu wasim khan

Responsibilities

Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)

Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned

Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds

Support Service Request fulfillment and Incident management for all end users devices, including desktop, laptop, mobile devices and other form factors

Provide self-serve capabilities for common requests for Service Desk

Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)

Support Major Incident calls for Workplace Services

Qualification

ServiceNowIncident managementWindows 11 supportEnd-user device supportCommunication skills

Required

4-7 years of experience in a Service Desk or related role

Experience with ITSM System (ServiceNow)

Ability to provide end-to-end ownership of User Calls Incidents and management of all Service Requests

Support for Windows 11 upgrade calls

Communication skills to inform stakeholders during Incident response

Support for Service Request fulfillment and Incident management for end user devices including desktop, laptop, and mobile devices

Ability to provide self-serve capabilities for common requests

Request fulfillment of work items through ServiceNow for Endpoint Services and Mobility Services

Support for Major Incident calls for Workplace Services

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

An EAP program

Commuter benefits

401K plan

Paid Sick Leave

Any other paid leave required by Federal, State, or local law

Holiday pay where applicable

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)