Botrista, Inc. · 1 day ago
Account Manager
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expBotrista, Inc. is transforming beverage culture with innovative drink-making technology. They are seeking an enthusiastic Account Manager to manage customer relationships, drive drink sales, and ensure customer satisfaction across various accounts.
B2BCoffeeConsumerRecipesRestaurantsRetailRoboticsTeaTrading Platform
Responsibilities
Ownership: Take responsibility for driving real growth in sales and profit. Your success hinges on the program’s account health: operating efficiency, inventory management, marketing collateral, front line training and recognition
Build the relationship: Connect and coach front lines teams to drive beverage sales. Communicate with managers to reinforce standards and manage inventory. Collaborate with owners on profitability and waste tracking
Create buy-in: for the product vision both internally and with key external partners. Communicate the reasons why we offer the products we have and the importance of the DrinkBot standard operating procedures
Raise the bar: Continuous process, product and people improvement. Your individual background and experience brings a diverse viewpoint to the team. You’ll have the opportunity to chart your own path and contribute at a high level in every aspect of our business
Operational excellence: Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations. Provide level 1.5 technical support, resolving escalations beyond basic troubleshooting but before field service intervention. Utilize the routing-based application to optimize daily tasks and ensure effective service delivery
Great teammate: Whether you’re working with your Account Manager peers or cross-functional home office departments, you’re a go-to-member of the team. In this role you’ll work with a team that is committed to one common goal: Selling more craft beverages!
Operational advocate: Be the voice of the operator: understand their needs and limitations of each business model, identify and eliminate barriers to success. Maintain machine health and cleanliness. You are the one stop shop owning the level 1.5 repairs as well as installing the machine. The program at the operational level starts and grows with you leading the team
Solutions consultant: Overseeing menu deployment and tech stack integration, digital menu, 3PD, loyalty program, location app. Evaluate product mix performance and providing menu recommendations
Financial acumen: Full understanding of what motivates restaurant/food service operators and franchisees and fluent in explaining how our program benefits their business model. Detailed tracking of all of your accounts for frequent reporting to Botrista executives and check-ins with brand leaders
Qualification
Required
High school diploma required
Must reside in the Chicago, IL area
2-5 years of experience in a technical support, service operations, account management or field service role
Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred
Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations
The ability to adapt to fast changing environments
Familiarity with Business travel, Slack, Salesforce, and ClickUp
Ability to travel regionally as required to support assigned accounts; personal transportation is required
Collaborate with the sales team to identify upselling and cross-selling opportunities within existing accounts
Implement measures to reduce churn rate and retain existing accounts
Regularly update clients on the latest products and services or advice on menu to increase drink sales
Self-motivated and target-driven with a proven track record of meeting or exceeding metrics/targets
Knowledge of the restaurant industry, including trends, challenges, and best practices
Ability to work independently and as part of a team
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously
Preferred
Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred
Dual language is a desired but not required skill: English and Spanish
Benefits
Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
15 PTO days, 7 sick days, and 14 holidays
Wellness Benefits
Cell Phone and Internet reimbursement
401K
Company
Botrista, Inc.
Botrista enables partners to easily serve an array of vibrant drinks in order to tackle dynamic consumer trends.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$132.49MKey Investors
Jollibee Food
2025-05-23Series C· $6.74M
2024-07-16Series C· $65M
2022-10-06Series B· $38M
Leadership Team
Paul Chen
Co-Founder and Chief Product Officer
Daniel Garblik
Advisor
Recent News
2025-09-23
2025-08-24
Company data provided by crunchbase