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Cottonwood Residential · 16 hours ago

Part-Time Customer Experience Specialist (Leasing/Customer Service)

Kentucky - Lexington

Part-time

Onsite

New Grad, Entry Level

Cottonwood Residential is focused on redefining the customer experience in apartment management, and they are seeking a part-time Customer Experience Specialist to assist residents and prospective renters. The role involves providing excellent customer service, maintaining apartment readiness, and supporting community events while fostering a welcoming atmosphere.

Real Estate

Responsibilities

Put your upbeat attitude, communication skills, and creativity into action

Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office

Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text

Answer all phone calls to the property and take detailed notes and information

Ensure apartments are ready to show daily and for upcoming move-ins

Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents

Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters

Assist in planning community events and social media marketing

Organize package room daily as packages are delivered

Maintain community-related communications and vendor relationships

Begin to kick-start your career with room to grow into future management positions