MarketWise · 1 day ago
Member Services Associate
Baltimore, MD
Full-time
Hybrid
New Grad, Entry Level
$52K/yr - $52K/yrMarketWise is a company that values innovation and exceptional customer experiences, and they are seeking Member Services Associates to enhance subscriber relations. The role involves providing customer support, resolving inquiries, and maintaining strong product knowledge to assist members effectively.
PublishingSubscription Service
Responsibilities
Deliver an outstanding customer experience by handling inbound calls and emails with professionalism and care
Prioritize tasks effectively to manage time and respond promptly to urgent inquiries
Provide friendly, knowledgeable support to subscribers and potential subscribers, ensuring every interaction reflects MarketWise’s commitment to excellence
Maintain a strong understanding of our products, campaigns, and promotions to engage confidently in conversations and identify opportunities to add value
Resolve customer issues by clarifying concerns, determining root causes, and offering the best solutions quickly and accurately
Proactively recognize opportunities to strengthen relationships—whether through retention efforts or introducing services that align with customer needs (prior sales experience not required)
Consistently meet department standards for service levels, quality, retention, and performance goals
Collaborate with team members to share insights and contribute to a positive, high-performing environment
Qualification
Required
Bachelor's degree preferred; equivalent customer service experience accepted
Genuine interest in finance and investing is a plus
Self-motivated with a positive, team-oriented attitude
Strong time management and interpersonal skills; able to remain professional under pressure
Consistently punctual and reliable to support team coverage needs
Excellent verbal and written communication skills, with the ability to speak clearly and actively listen
Comfortable handling a high volume of calls and emails while managing multiple priorities
Demonstrated ability to exercise sound judgment and deliver quality service in challenging situations
Skilled at building rapport with customers and colleagues
Ability to learn and retain product knowledge through training and communicate options effectively
Comfortable working with standard office technology for extended periods
Visual and auditory ability for computer and phone tasks
Fluency in English (written and spoken)
Benefits
Comprehensive benefits: health, dental, vision, 401(k) match, and 12 paid company holidays.
Company
MarketWise
MarketWise is a multi-brand digital subscription services platform.
Founded in 1999
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$150M2021-07-22Post Ipo Equity· $150M
2021-07-22IPO
Leadership Team
David Eifrig
Chief Executive Officer
Frank Porter Stansberry
Co-Founder
Recent News
2025-11-07
2025-11-04
Company data provided by crunchbase