Apply on Employer Site

Boston Scientific · 1 day ago

Technical Support Specialist I

Arden Hills, MN

Full-time

Onsite

Entry Level

$51K/yr - $97K/yr

2+ years exp

Boston Scientific is a leader in medical science dedicated to solving critical health industry challenges. The Technical Support Specialist I role involves providing global technical support to customers, managing service cases, and ensuring data accuracy for capital equipment. This position requires specialized product knowledge and aims to enhance service quality through effective communication and problem-solving skills.

Health CareMedicalMedical Device

No H1B

Responsibilities

Serve as contact for internal and external customer inquiries, providing timely and professional support for their Capital Equipment

Create, manage, and finalize service cases in the Global Service Management System (GSMS), ensuring documentation accuracy and compliance

Monitor install base data accuracy and notify responsible departments of discrepancies

Create, release, or request orders for Capital Equipment repairs

Act as a contact point within the Capital Equipment Technical Services team for supported products and specific case information

Interact with the BSC team, to manage interventions and escalate as needed

Apply entry-level troubleshooting skills to analyze product operation and recommend optimal device management strategies

Maintain good documentation practices while recording activities

Participate in training and continuous learning to improve product and service knowledge

Qualification

Technical support experienceMedical equipment knowledgeFluent in EnglishService Management SystemsComputer literacyBilingual in SpanishProblem-solving skills