Freshworks · 18 hours ago
Executive Assistant to the Chief Customer & Marketing Officer (CCMO)
Bellevue, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$118K/yr - $156K/yr
10+ years expFreshworks is a company that builds uncomplicated service software to enhance customer and employee experiences. They are seeking a senior-level Executive Assistant to provide strategic, operational, and administrative support to the Chief Customer and Marketing Officer (CCMO), ensuring effective management of priorities and engagements within a fast-paced SaaS environment.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
This role requires the demonstrated ability to balance both internal and external priorities
The CCMO’s organization is globally distributed, demanding thoughtful management of time
You don’t just manage a calendar, you prioritize it
You’ll build a deep understanding of Freshworks’ goals, vision, and rhythm of the business to help the CCMO stay focused on what matters most
Build trusted relationships with internal partners (i.e. revenue operations, finance, HR, etc.), and build understanding of who are key customers are
A key part of this role is helping the CCMO stay connected and visible to their team creating time for meaningful internal engagement while managing high external and customer-facing demands
You also help set clear expectations for meeting requests with stakeholders, clarifying the purpose (e.g., to decide, align, or explore), and understanding when live discussion adds value versus what can be resolved through email or asynchronous channels
You’ll serve as a liaison between the CCMO, the global Integrated Customer Group (ICG) leadership team, and cross-functional partners including Finance and Revenue Operations
You’ll know how to distinguish true urgencies from what can wait, and ensure the right level of preparation and follow-up for each engagement
Handle highly confidential information with discretion, and sound judgment
Expertly manage the CCMO’s calendar, global travel, and communications
The CCMO has teams across the world, and you help to ensure the balance of both customer engagements and internal presence and engagement with our employee community
Anticipates shifting priorities and proactively orchestrates workback plans for key rhythm-of-the- business activities (i.e. QBRs, Annual Operating Plan (AOP), etc.)
Coordinates cross-CXO scheduling in partnership with the broader Executive Assistant team to maximize opportunities for executive collaboration; maintaining consistent touchpoints with key stakeholders
Prepare, review, and manage correspondence, presentations, and reports with exceptional attention to detail. Draft and manage meeting agendas for a variety of internal meetings
Coordinate candidate interviews and onboarding logistics for executive hires
Partner with our internal events team to support the execution of global events such as leadership summits, QBRs, SKOs, and customer advisory boards
Plan ICG leadership meetings, global all-hands sessions, and other key forums that keep teams aligned and connected
Support creative and operational logistics for global customer and marketing events in collaboration with cross-functional teams
Qualification
Required
10–15 years of progressive Executive Assistant experience supporting CXO leaders, ideally in a global SaaS or high-growth technology company
Demonstrated success managing complexity across multiple time zones, cultures, and stakeholder groups
Exceptional communication, organization, and problem-solving skills, with the ability to anticipate needs and act with urgency and precision
Proven ability to handle confidential information with discretion and professionalism
Advanced proficiency in Google Workspace, Microsoft Office, Slack, Zoom, and project management tools (Asana, Notion, etc.)
Strong business acumen with the ability to understand organizational priorities and translate them into effective operational support
A proactive, solutions-oriented mindset and the ability to remain composed and effective in fast-changing environments
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-08
2026-01-07
Hindu Business Line
2026-01-07
Company data provided by crunchbase