T and T Consulting Services, Inc. ยท 2 days ago
Program Manager
DHS FLETC, Brunswick, GA, US
Full-time
Onsite
Senior Level
7+ years expT and T Consulting Services, Inc. is seeking a Program Manager to support the Federal Law Enforcement Training Centers (FLETC) mission by providing enterprise-wide Information Technology Delivery and Operations Support Services. The role involves leading contract execution, managing program governance, and coordinating integrated delivery across various IT service areas to ensure operational effectiveness and alignment with government priorities.
ConsultingInformation TechnologySoftware
Responsibilities
Lead overall contract execution across all IT DOSS task areas, ensuring delivery aligns to mission priorities, operational needs, and Government direction
Establish and run program governance including weekly and monthly status reporting, risk and issue management workflows, and decision-support briefings for Government stakeholders
Develop and maintain program artifacts that demonstrate control of performance-based service delivery, including service-level tracking, trend analysis, and corrective action planning
Manage staffing plans and personnel management processes, including key personnel backfill planning, interim coverage execution, and replacement timelines when departures occur
Coordinate integrated delivery across service towers, ensuring service desk, ITSM platform administration, infrastructure engineering, cybersecurity operations, and end-user support teams operate as a unified delivery organization
Oversee change coordination across infrastructure and service management processes, ensuring operational impacts are understood, communications are issued, and rollouts are executed with minimal disruption
Lead customer-facing communications and stakeholder management for outages, major incidents, planned maintenance, and service improvement initiatives
Ensure knowledge management practices are executed, including capturing recurring resolutions, publishing procedures, and reducing knowledge silos that impact continuity of operations
Direct development and distribution of weekly, monthly, and ad hoc program reports, including editing, formatting, and ensuring accuracy of operational metrics and narrative summaries
Own budget management and cost control across assigned service areas, ensuring resources align to mission priorities and delivery commitments
Qualification
Required
Demonstrated ability to lead multi-team IT operations and service delivery in a performance-based environment, while maintaining consistent governance and accountability
Strong operational leadership across incident response coordination, service restoration communications, and cross-team prioritization during high tempo periods
Proven ability to produce and maintain risk and opportunity management documentation, and to translate risks into executable mitigation plans
Demonstrated budget management experience, including planning and controlling delivery within assigned budgets while meeting performance commitments
Ability to develop business cases and strategic planning artifacts that support service improvement decisions and future-state roadmap development
Strong written communication skills for executive reporting, stakeholder briefings, and formal deliverable documentation
Working understanding of IT Service Management principles and how ITSM tooling supports consistent delivery, reporting, and accountability
Minimum 4-year degree with a major in engineering, system management, business administration, and/or related field
At least 7 years of experience in IT program or project management
Preferred
Experience leading IT services in a training-mission environment where classroom uptime, rapid response support, and mission continuity are highly visible
Familiarity with ITIL-aligned process development and operational maturity models, especially as applied to incident, problem, change, asset, and knowledge management
Experience overseeing service desk operations using an enterprise ticketing platform, with emphasis on documentation quality and escalation discipline
Benefits
Health
Dental
Vision
Life insurance coverage
401(k) plan
Training programs
Accrued paid time off (PTO)
Performance based monthly & quarterly awards
Paid holidays
Customer kudo rewards
Company
T and T Consulting Services, Inc.
T and T Consulting Services, Inc.
51-200 employees
H1B Sponsorship
T and T Consulting Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (6)
2021 (3)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Sophia Tong
CEO
Gene H.
Chief Information Officer
Recent News
Washington Business Journal
2025-01-10
2024-11-27
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