Accelerate Professional Talent Solutions ยท 2 days ago
Director of Field Services
DuPage County, IL
Full-time
Hybrid
Director/Executive
$170K/yr - $190K/yr
10+ years expAccelerate Professional Talent Solutions is seeking a Director of Field Services to lead Field Service and Reliability Operations across the Americas. This role is responsible for transforming a large service organization into a high-performing model, overseeing service delivery, financial performance, and customer experience for custom capital equipment and aftermarket services.
Staffing & Recruiting
Hiring Manager
Shawn Voelz, MBA, CPC, CSP
Responsibilities
Lead Field Service and Reliability Operations across the U.S., Canada, Mexico, and Brazil
Oversee a multi-layered organization of Regional Service Managers and ~150 Field Service Technicians across multiple regions
Build a scalable, standardized service organization that delivers consistent, best-in-class customer experience across geographies
Develop and execute a regional service strategy aligned with company growth and global service initiatives
Transition the organization from a traditional break/fix service model to a proactive, branded reliability partner
Design and implement a multi-tiered service structure, including local support technicians and advanced controls specialists for complex issues
Own full P&L responsibility for a large, high-impact service business representing a significant portion of company profit
Track and analyze KPIs including safety, customer satisfaction, response time, utilization, revenue growth, and technical performance
Optimize geographic coverage, expand service penetration within the installed base, and grow aftermarket revenue
Engage directly with key customers to assess needs, resolve escalations, and identify growth opportunities
Partner closely with Sales and Commercial teams to support customers, troubleshoot issues, and drive service and consumables growth
Collaborate with Marketing to design and deploy lifecycle service programs (preventive maintenance, audits, upgrades, training, retrofits)
Lead, coach, and develop a diverse leadership team across experience levels
Drive technician training and cross-training across the full equipment portfolio
Foster a visible, hands-on leadership culture with strong field presence and accessibility
Assess internal capabilities and proactively address skill gaps, succession planning, and organizational growth
Leverage data and digital tools to improve service effectiveness and customer uptime
Support implementation of modern service technologies such as remote diagnostics, predictive maintenance, digital scheduling, and connected equipment solutions
Qualification
Required
Bachelor's degree in Engineering or a related technical discipline required
10+ years of senior leadership experience managing large, multi-region service or reliability organizations
Proven ownership of $50M+ P&L and leadership of 50+ employees across multiple geographies
Strong background in custom capital equipment, industrial automation, or complex machinery
Demonstrated success transforming service organizations into proactive, customer-centric reliability partners
Experience implementing digital service technologies and leading business transformation initiatives
Execution-focused, action-oriented leader with strong financial and operational acumen
Comfortable operating at both strategic and hands-on levels
Transparent, responsive communicator who builds trust across teams and customers
Comfortable engaging customers and partnering commercially; some sales acumen preferred
Long-term mindset with interest in building and scaling a durable organization
Preferred
Master's degree preferred
Bilingual (English/Spanish or Portuguese) strongly preferred
Benefits
20% bonus target
Company
Accelerate Professional Talent Solutions
Accelerate Professional Talent Solutions is based in the Midwest, but our services extend nationwide.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase