Tower Legal Solutions ยท 1 week ago
Starting ASAP! Customer Service Associate
Worcester, MA
Contract
Hybrid
Entry Level
2+ years expTower Legal Solutions is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role. In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email.
ConsultingDeliveryHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Alyssa Ohlmeier
Responsibilities
Respond to customer requests via phone and email
Handle certificate of insurance and ID card requests within service level expectations
Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction
Support additional tasks such as collections, returned mail, and voice email inquiries
Maintain adherence to structured scheduling and meet productivity and quality goals
Qualification
Required
2+ years of customer service experience
Strong communication skills and professional telephone etiquette
Ability to work in a fast-paced, team-oriented environment
Preferred
College degree preferred but not required
Commercial insurance knowledge is a plus
Company
Tower Legal Solutions
Tower Legal Solutions is a staffing and recruiting company that provides temporary and permanent placement services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Leslie Firtell
Founder & CEO
Theodore Theodoropoulos, CPA MBA
CFO
Recent News
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