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Zim Corporation · 15 hours ago

Customer Service Representative - Call Center

Virginia Beach, VA

Full-time

Onsite

Entry Level

1+ years exp

ZIM is a company focused on import and export logistics, and they are seeking a Customer Service Representative for their Call Center. The main purpose of this role is to provide outstanding customer service by understanding customer needs and managing inquiries related to export bookings and documentation.

Information TechnologyInternetiOSMessagingSoftwareTelecommunications

Responsibilities

Manage inbound calls in a timely manner

Identify customers’ needs, clarify information and provide solutions

General customer service duties as required for each customer interaction

Identify and escalate priority issues to appropriate departments

Follow up on customer interactions when necessary

Document all call information according to standard operating procedure

Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller

Take an active role in self-development by integrating coaching/feedback on performance into daily routines

Any other duties as assigned

Qualification

Import/export experienceLogistics experienceCall center experienceSoft skills

Required

High School diploma or general education degree (GED)

One to two years of import, export, operations, or logistics experience and/or training

Excellent soft skills

Previous call center experience

Company

Zim Corporation

Enterprise Data Made Easy The Zim Database creation language and IDE uses the extremely powerful Entity Relationship Architecture and as such enables rapid development of easy to maintain Enterprise Databases.

Founded in 1996

Ottawa, Ontario, CAN

11-50 employees