FBSPL · 2 days ago
Customer Experience Associate
United States
Full-time
Remote
New Grad, Entry Level
$55K/yr - $65K/yrFBSPL is seeking a Customer Experience Associate who enjoys helping people and guiding customers through their next steps with confidence. In this role, you will interact with small and mid-sized business owners, support them in their onboarding process, and ensure a positive customer experience.
Business DevelopmentConsultingFacilities Support ServicesInformation TechnologyOutsourcingSoftware
Hiring Manager
Utpal Prajapat
Responsibilities
Speak with business owners to understand their current setup, challenges, and goals
Walk customers through available solutions and explain how they fit into daily operations
Participate in scheduled calls and follow up with customers who’ve shown interest
Support new customers through the onboarding and setup process
Provide a friendly, helpful experience that builds trust and long-term relationships
Keep notes, updates, and next steps organized in the CRM system
Work closely with your team to ensure a smooth and positive customer experience
Qualification
Required
Strong communication skills and a natural ability to listen
A positive, professional attitude and comfort learning new tools
Ability to work independently in a remote environment
Basic computer skills and comfort with virtual meetings
Benefits
Performance-based compensation with room to grow
Full-time role with flexibility
Clear paths for long-term development
Company
FBSPL
FBSPL is a BPM consulting firm that assists businesses globally with unique and custom business process solutions.
Founded in 2006
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-09-12
Company data provided by crunchbase