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Twin Cities PBS · 1 day ago

Front Desk Receptionist

St Paul, MN

Full-time

Onsite

Entry Level

$17/hr - $22/hr

1+ years exp

Twin Cities PBS is dedicated to creating a welcoming environment for all staff and visitors. The Front Desk Receptionist serves as the first point of contact, providing assistance and ensuring a positive experience while also monitoring security and maintaining operational areas.

GovernmentNon Profit

Responsibilities

Serve as the first point of contact for Twin Cities PBS (TPT), providing a warm, professional, and positive experience for all visitors by offering assistance, directions, and information to ensure a welcoming environment

Ensure all calls are greeted with professionalism, courtesy, and a positive demeanor. Provide assistance to callers and efficiently route calls to the relevant department or staff

Monitor ID badges and maintain badge checkout system for guests and staff, as well as maintaining the AMAG access system and badge creation for new hires

Respond to problems which arise involving medical emergencies, fire/evacuation, and severe weather. Summon fire and police assistance as necessary and communicate the situation to the appropriate leaders

Write reports, complete forms, and document activity as needed

Manage courier process at front desk

Report instances of loitering or disruptive behavior in the skyway to the appropriate personnel or authorities, following established protocols

Escalate emergency situations to law enforcement as needed

Monitor public access areas using security cameras, respond promptly to alarms, follow established protocols, and communicate incidents or concerns to designated contacts

Communicate with external security guards during shift changes to ensure smooth transitions and accurate information exchange

Assist mail and package carriers gain access to the facility for deliveries, as well as any vendors (e.g. Coffee, Copier Repair Services)

Serve as a backup resource to the Advancement Team by assisting with the preparation and processing of outgoing mail when needed

Maintain cleanliness, organization, and adequate supply levels in the Service Center to ensure a functional and welcoming environment

Maintain inventory of commonly used office and first aid supplies to ensure availability and meet the ongoing needs of staff

Other duties as assigned

Conduct new employee orientation by issuing security badges, facilitating AWAIR training, organizing and distributing badge photos, and providing guidance on submitting building service requests

Assist in onboarding by updating workstation nameplates, & delivery of office supplies

Assist with meeting logistics - preparation, catering, facilities requests, check-in sheets, and parking validation

Provide backup administrative support to executive administrators and executive team

Qualification

Customer serviceMicrosoft OfficeFirst Responder CertificationOrganizational skillsDiscretionLift 50 poundsSecurity system operationAttention to detailTeamworkProblem-solvingCommunication skills

Required

Minimum of High School diploma or GED

Strong computer proficiency, including demonstrated experience with Microsoft Excel, Word, Outlook, and Teams

Ability to use a ladder (to reset security cameras as required)

Must be able to walk and stand for extended periods of time

1-2 years experience in a customer-facing role with demonstrated ability to provide professional, courteous, and solution-oriented service in a fast-paced environment

High level of integrity

Able to work well with others and provide excellent hospitality

Strong organizational skills and attention to detail

Demonstrated ability to manage multiple tasks simultaneously

Ability to remain calm in variety of circumstances and have superior customer service skills

Consistent attendance and punctuality

Ability to become First Responder Certified

Demonstrated ability to use good judgment to ensure effective response to security incidents and emergencies

Ability to use discretion when dealing with critical, highly sensitive and confidential information

Able to identify and distinguish colors

Fluent in English language

Ability to lift up to 50 pounds

Able to quickly learn operating the components of an integrated security system

Takes pride in work and the mission of Twin Cities PBS

Company

Twin Cities PBS

The mission of Twin Cities PBS (TPT) is to "Enrich lives and strengthen our community through the power of media." As one of the nation’s leading public media organizations, Twin Cities Public Television uses television, interactive media, and community engagement to advance education, culture and citizenship.

Founded in 1955

Saint Paul, Minnesota, USA

201-500 employees