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Her Song · 2 days ago

Reidential Manager

Miami, FL

Full-time

Onsite

Senior Level

7+ years exp

Her Song is an organization dedicated to supporting survivors of human trafficking, and they are seeking a Residential Manager to oversee and implement residential programming. The RM will work within a multidisciplinary team to provide trauma-informed care, manage staff, and ensure the wellbeing of residents.

Non-profit Organization Management

Responsibilities

Initiates and sets goals for programming according to the strategic objectives of the organization

Delivers relevant trauma-informed content using evidence-based practices within the Learning Center and residential program

Directs and schedules all Learning Center classes, activities, staffing and volunteers

Maintains high standards of care and supports the agency in identifying and continuing to develop best practices in residential care for trafficking victims

Record and report program data and statistics monthly to National Residential Director

Collaborates with national partners for training, sharing practices, and building networks of survivor care

Completes intakes, assessments, screenings, and bio-psycho-socials to establish baseline of care for all residential clients

Refers/makes recommendations for psychiatric evaluations and medication management & successfully advocates for client’s needs

Oversees and stewards the mental health and wellbeing of all residents

Works in conjunction with the Case Manager to ensure client needs are met and supports case planning

Provides impromptu counseling as needed

Advocates for client’s needs

Applies best practices in substance abuse recovery to all aspects of programming

Skillfully responds to crises and is able to assist residents with emotion regulation

Responsible for oversight of all residential staff and residential schedule with support from residential team

Conduct all residential staff meetings and trainings

Ongoing training in best practices and trauma-responsive care, vicarious trauma, specific job duties

Works closely with the National Residential Operations Coordinator to ensure facilities are maintained and stewarded well, supplies are managed and stocked, coaching staff schedules maintained, good communication is in place for staff team

Manage residential budget and expenses, provide reports and updates on needs

Collaborate with Her Song’s team for communication and marketing purposes

Provide reports on program outcomes

Uses software effectively to record client progress

All other duties assigned

Qualification

Trauma-informed principlesPsycho-educational groupsSubstance abuse recoveryBachelors in social workFluent in SpanishTeam Building SkillsCommunity partnershipsOrganizational skills

Required

Minimum of 7 years of experience in working with traumatized individuals/abuse, substance abuse, victims of crime, women in crisis, at-risk youth, domestic violence or similar populations

Bachelor's degree in social work or related field, Master's preferred

Fluent in both English and Spanish

Skilled in leading effective psycho-educational and recovery groups

Able to support the overall health and wellbeing of individual clients in direct care

Knowledge of trauma-informed principles and can execute those in victim service delivery and lead the organization to use best practices in trauma-responsive programming

Team Building Skills

Ability to organize and supervise schedules and people

Ability to develop and maintain strong community partnerships