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Fairlawn · 2 days ago

Part Time Customer Support Specialist

Champaign, IL

Part-time

Onsite

Entry Level

2+ years exp

Fairlawn is a vertically integrated firm focusing on real estate investment, management, and development. The Customer Support Specialist will work with the leasing team to provide top-notch customer service while helping prospective residents find their perfect home.

Real Estate

Growth Opportunities

Responsibilities

Exemplify the core values of Be Kind, Be Flexible, Own It and Always Improve

Deliver excellent phone, text and email communications to customers

Respond to all inquiries via multiple channels

Serve are a resource for tenants as front-line customer service

Perform timely follow-up with customers to ensure the highest-quality service and to build customer relationships

Resolve issues directly as much as possible and escalate to appropriate team members as needed

Provide a great customer experience through outstanding service and cost consciousness

Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)

Pivot, roll up your sleeves and jump in where needed!

Qualification

Customer service experienceAttention to detailEffective communicationMicrosoft OfficeAppFolioMulti-taskingReal-time feedbackPositive attitudeFlexibilityOwnership mindset

Required

Have at least 2 years of customer service experience

Have a high school diploma or GED (associate's degree preferred)

Are proficient with relevant technology (e.g., Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology

Can work overtime as needed during high demand times and capacity shortages

Demonstrate superior attention to detail, high energy and a positive attitude

Have an ability to give and receive real-time feedback with a positive mindset

Have a proven ability to multi-task and succeed in a very fast-paced environment

Demonstrate clear and effective communication

Embody our core values: Be Kind, Be Flexible, Own It and Always Improve

Valid driver's license and dependable transportation. Limited in-town usage of personal vehicle for errands, any out-of-county personal mileage reimbursed at the Federal rate

Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)

Must be able to perform the physical functions of the position, not limited to ability to walk properties, complete physical inspections, deliver resident communications and show properties