Level 2/3 Field/Help Desk Technician (MSP) jobs in United States
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IT Link Now ยท 2 days ago

Level 2/3 Field/Help Desk Technician (MSP)

positionMiami, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$65K/yr - $75K/yr

IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We are seeking a skilled and motivated Field Technician to ensure the smooth operation of our clients' IT infrastructure through on-site technical support and troubleshooting.

Information Technology & Services

Responsibilities

Provide exceptional on-site technical support to clients
Troubleshoot hardware and software issues promptly
Install, configure, and maintain IT equipment, including servers, workstations, and networking devices
Collaborate with other team members to resolve complex technical problems
Conduct regular system maintenance and updates
Document all service activities accurately
Ensure compliance with security protocols and best practices
Reliable transportation, Driver's License

Qualification

PSA PlatformsRMM PlatformsMicrosoft 365 administrationNetwork infrastructureRelevant certificationsVirtualization technologiesCybersecurity best practicesProblem-solving skillsAttention to detailTeam collaboration

Required

High school diploma or equivalent
Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others)
Proven experience in IT support, preferably in an MSP environment
Strong knowledge of Windows operating systems, hardware, and networking
Excellent problem-solving skills and attention to detail
Ability to work independently and as part of a team
Valid driver's license and reliable transportation

Preferred

PSA Platforms: HaloPSA or ConnectWise Manage
RMM Platforms: ConnectWise RMM, Automate, or Datto RMM
Documentation Tools: IT Glue or Hudu
Security Tools: Email phishing simulation platforms and security awareness training
Experience with workflow automation tools (PowerShell, scripting, APIs, etc.)
Microsoft 365 administration and migrations
Network infrastructure (routing, switching, firewalls, VPNs)
Virtualization technologies
Cybersecurity best practices and compliance (especially healthcare IT)
VoIP systems and telephony

Benefits

Health benefits
Professional development opportunities
Collaborative and supportive work environment
Opportunities for growth within the company

Company

IT Link Now

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IT Link Now provides businesses with reliable, secure, and scalable IT solutions, on-site in Miami or remotely anywhere.
dateFounded in 2024
location
Miami, FL, US
people-size2-10 employees
web-link
https://www.itlinknow.com

Funding

Current Stage
Early Stage
Company data provided by crunchbase